Director of Network Operations

Stimulus Technologies | IT Services

. Own live network and underlying plant operations across core, transport, service-edge, fiber access, wireless plant, NOC, outside plant, tower, and site operations .

Posted 9/25/2026full-timeRemote • United StatesLead💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Own live network and underlying plant operations across core, transport, service-edge, fiber access, wireless plant, NOC, outside plant, tower, and site operations
Oversee fiber access installation, maintenance, OLT/PON/splitter/ONT management, optical budgets, and FTTH escalations
Oversee wireless installation, maintenance, AP and sector platforms, FWA configuration, and FWA escalations
Lead network implementation and acceptance, including turn-up, commissioning, IP assignment, routing, NMS/inventory/backup onboarding, circuit provisioning, burn-in, production release standards, and acquired-network onboarding
Own NOC operations including 24×7 surveillance, event correlation, alarm hygiene, incident command, outage declaration, notification and ETR, dispatch, on-call, change control, post-incident reviews, and SLA reporting
Manage 811 tickets, locate execution and marking quality, damage investigations, claims recovery, and records feedback
Develop and enforce plant acceptance and integrity standards, inspections, defect remediation tracking, and contractor workmanship performance
Oversee tower and site maintenance, including antenna/radio work, wireless-site alignment, structural systems, power, generators, batteries, HVAC, huts, cabinets, headends, and active electronics
Own plant-defect escalations and deep-stack technical resolution
Partner with Deployment & Construction on plant acceptance and production-release gates
Partner with Contracts and Compliance on rights, coverage, spectrum, and operating authority
Partner with Supply Chain and Safety Training on equipment, spares, site power, climb/OSP safety, and technical training
Hire, develop, and manage the Network Operations team
Travel to markets and remain close enough to respond to night outages

Requirements

What you’ll need

Significant senior operations and/or engineering experience in an ISP, WISP, telecommunications carrier, or comparable service-provider environment
Experience leading small and medium-sized teams
Working knowledge of IP core and routing, fiber access, fixed wireless plant, outside plant, and high-availability design
Familiarity with GPON/XGS-PON and RF fundamentals
Experience taking new sites or fiber from construction through test, acceptance, and production
Experience with NOC surveillance, incident command, change control, and after-hours escalation
Strong project-management and documentation skills
Availability for after-hours escalations and emergency outages
Ability and willingness to travel throughout Stimulus Technologies’ multi-state footprint
Ability to adapt as the company grows and acquired footprints come online
Preferred: Juniper, Calix or similar service-provider platforms; optical transport; 811 and damage-prevention practice
Ability to access data centers, equipment shelters, rooftops, towers, splice points, construction areas, and other network facilities
Ability to lift and carry equipment weighing up to 50 pounds
Comfort working around active telecommunications and outside-plant environments
Ability to stand, walk, bend, kneel, and work at heights or in vaults when required
Must pass pre-employment and random background checks, drug, alcohol, and cannabis testing
Valid driver's license and acceptable driving record required
Must live within Stimulus’s five-state footprint; adjacent states may be considered

Benefits

Comp & perks

Hybrid/fully remote work with occasional travel throughout the Stimulus footprint
Opportunity to build and lead the Network Operations organization
Professional development and staying current with industry practices
Equal opportunity employer