Stimulus Technologies | IT Services

Account Manager

• Develop and maintain strong, long-term relationships with clients
• Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction
• Conduct regular client meetings to understand business goals and align technology solutions
• Follow up to ensure services and projects meet client expectations
• Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity
• Translate technical concepts into clear, business-friendly language
• Assist in resolving client issues by coordinating with technical teams
• Maintain strong documentation of client environments and interactions
• Identify opportunities for up-selling and cross-selling services within existing accounts
• Prepare and present quotes for hardware, software, and service solutions
• Manage contract renewals
• Monitor account performance and provide reporting on progress and opportunities
• Work closely with sales, technical support, and product teams to deliver seamless client experiences
• Act as a liaison between clients and internal teams to ensure timely and effective solutions
• Set individual KPIs and targets, conduct regular one-on-ones and performance reviews, and coach team members on account strategy, negotiation, and client relationship skills
• Assign and rebalance accounts across the team based on complexity, revenue potential, capacity, or expertise
• Ensure smooth account transitions and senior coverage for key clients
• Serve as the escalation point for at-risk accounts, high-value clients, or unresolved conflicts
• Step into critical meetings or renewals and safeguard key relationships across the portfolio

Senior Account Manager

Compliance

• Stand up contracts and rights intake for site and rooftop leases, easements, ROW agreements, pole attachment agreements and true-ups, franchises, rights of entry, IRUs, and crossings
• Abstract every agreement into a working file
• Build and maintain obligation calendars for renewals, escalators, notice windows, and exits
• Track assumption and novation when deals change hands
• Establish lease, easement, ROW, and pole-attachment file discipline suitable for audits
• Support coverage and location reporting, including BDC and Form 477 reconciliation, availability modeling, served-location reporting, and challenge responses
• Partner with Network Operations to align operational plant, spectrum use, active sites, rights, and coverage files
• Monitor notice windows and escalators
• Use carrier, pole-owner, and other systems to manage leased space
• Build processes before adding headcount
• Hire and coach the early team as approved by the VP
• Maintain audit-ready files and calendars and document changes
• Travel to markets, landlord offices, and sites when rights, crossings, or filings require it
• Adapt processes as Stimulus Broadband grows and acquires markets
• Report to the VP of Broadband Services

Contracts and Compliance Manager

Manager

• Oversee all phases of OSP fiber optic construction, including aerial, underground, and buried plant installation.
• Ensure construction complies with project plans, specifications, permits, applicable codes, and standards.
• Conduct site visits to verify construction quality, safety compliance, and project timelines.
• Manage contractor performance and enforce contract terms and workmanship standards.
• Review and approve contractor pay applications, change orders, and closeout documentation.
• Ensure compliance with 811 rules and regulations and coordinate required permits and approvals.
• Identify and resolve field conflicts, constructability issues, and design discrepancies with the engineering firm.
• Monitor project budgets and forecasts and escalate cost or schedule risks to the VP of Engineering.
• Ensure accurate, complete, and timely as-built documentation.
• Manage relationships with construction partners, subcontractors, and material vendors.
• Serve as owner’s representative in field interactions with the contracted engineering firm.
• Oversee Resident Engineers and field inspectors and approve inspection reports, daily logs, and as-built documentation.
• Monitor engineering-firm compliance with statements of work, contracts, and deliverable schedules.
• Review construction-ready design packages and coordinate design revisions and field change orders.
• Participate in construction acceptance and turnover to operations and NOC.
• Directly manage and mentor Stimulus-employed Resident Engineers.
• Coordinate staffing and resource allocation across concurrent projects.
• Enforce federal, state, and local safety regulations; oversee safety audits and corrective actions.
• Lead incident investigations and root-cause analyses.
• Provide construction status updates to the VP of Engineering and Project Management.
• Facilitate weekly construction meetings and maintain project records, metrics, and issue trackers.
• Serve as escalation point for field disputes, contractor issues, and client concerns.
• Provide grant-program construction activity details to engineering and project management leadership.

Construction Manager

Network Operations

• Own live network and underlying plant operations across core, transport, service-edge, fiber access, wireless plant, NOC, outside plant, tower, and site operations
• Oversee fiber access installation, maintenance, OLT/PON/splitter/ONT management, optical budgets, and FTTH escalations
• Oversee wireless installation, maintenance, AP and sector platforms, FWA configuration, and FWA escalations
• Lead network implementation and acceptance, including turn-up, commissioning, IP assignment, routing, NMS/inventory/backup onboarding, circuit provisioning, burn-in, production release standards, and acquired-network onboarding
• Own NOC operations including 24×7 surveillance, event correlation, alarm hygiene, incident command, outage declaration, notification and ETR, dispatch, on-call, change control, post-incident reviews, and SLA reporting
• Manage 811 tickets, locate execution and marking quality, damage investigations, claims recovery, and records feedback
• Develop and enforce plant acceptance and integrity standards, inspections, defect remediation tracking, and contractor workmanship performance
• Oversee tower and site maintenance, including antenna/radio work, wireless-site alignment, structural systems, power, generators, batteries, HVAC, huts, cabinets, headends, and active electronics
• Own plant-defect escalations and deep-stack technical resolution
• Partner with Deployment & Construction on plant acceptance and production-release gates
• Partner with Contracts and Compliance on rights, coverage, spectrum, and operating authority
• Partner with Supply Chain and Safety Training on equipment, spares, site power, climb/OSP safety, and technical training
• Hire, develop, and manage the Network Operations team
• Travel to markets and remain close enough to respond to night outages

Director of Network Operations

• Oversee all phases of OSP fiber optic construction including aerial, underground, and buried plant installation
• Ensure construction activities comply with project plans, specifications, permits, applicable codes, and standards
• Conduct regular site visits to verify construction quality, safety compliance, and adherence to project timelines
• Manage contractor performance and enforce contract terms and workmanship standards
• Review and approve contractor pay applications, change orders, and project closeout documentation
• Ensure contractors and subcontractors adhere to 811 rules and regulations
• Coordinate permitting and resolve field conflicts, constructability issues, and design discrepancies
• Monitor project budgets and forecasts; escalate cost or schedule risks to the VP of Engineering
• Ensure accurate and timely as-built documentation
• Manage relationships with construction partners, subcontractors, and material vendors
• Serve as owner’s representative in field interactions with the engineering firm
• Oversee Resident Engineers and field inspectors and review their reports, logs, and as-built documentation
• Review construction-ready design packages and coordinate design revisions and field change orders
• Participate in acceptance and turnover from construction into operations and NOC
• Manage and mentor Stimulus-employed Resident Engineers
• Coordinate staffing and resource allocation across concurrent projects
• Enforce safety regulations, oversee safety audits, and lead incident investigations and root cause analyses
• Provide construction status updates to the VP of Engineering and Project Management
• Facilitate weekly construction meetings and maintain project records, metrics, and issue trackers
• Serve as escalation point for field disputes, contractor issues, and client concerns
• Provide required construction activity details for state and federal grant programs