Senior Account Manager

Stimulus Technologies | IT Services

. Develop and maintain strong, long-term relationships with clients .

Posted 9/29/2026full-timeHenderson • Nevada • United StatesSenior💰 $92,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management, client relationship building, and technical solution communication, with a strong focus on understanding client needs and delivering tailored IT services. Proficient in managing multiple accounts, utilizing CRM tools, and fostering collaboration between clients and internal teams.

Highest-signal resume keywords

Account ManagementClient Relationship BuildingTechnical Solution CommunicationCRM Tools ExperienceNetworking and IT Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementTechnical Solution ExplanationNetworkingIT InfrastructureCloud ServicesVoIPInternet ConnectivityDocumentation ManagementPerformance ReportingContract Management

Soft Skills

Communication SkillsInterpersonal SkillsNegotiation SkillsOrganizational SkillsCoaching Skills

Tools & Technologies

CRM SoftwareAccount Management Tools

Certifications & Qualifications

Technical CertificationsRelevant IT Training

Industry Keywords

MSPTechnology ServicesClient SatisfactionUp-SellingCross-Selling

Tech Stack

Tools & technologies

CloudVoIP

About the role

Key responsibilities & impact

Develop and maintain strong, long-term relationships with clients
Serve as the primary point of contact for assigned accounts, ensuring high levels of satisfaction
Conduct regular client meetings to understand business goals and align technology solutions
Follow up to ensure services and projects meet client expectations
Provide guidance on technical solutions including IT infrastructure, cloud services, VoIP, and internet connectivity
Translate technical concepts into clear, business-friendly language
Assist in resolving client issues by coordinating with technical teams
Maintain strong documentation of client environments and interactions
Identify opportunities for up-selling and cross-selling services within existing accounts
Prepare and present quotes for hardware, software, and service solutions
Manage contract renewals
Monitor account performance and provide reporting on progress and opportunities
Work closely with sales, technical support, and product teams to deliver seamless client experiences
Act as a liaison between clients and internal teams to ensure timely and effective solutions
Set individual KPIs and targets, conduct regular one-on-ones and performance reviews, and coach team members on account strategy, negotiation, and client relationship skills
Assign and rebalance accounts across the team based on complexity, revenue potential, capacity, or expertise
Ensure smooth account transitions and senior coverage for key clients
Serve as the escalation point for at-risk accounts, high-value clients, or unresolved conflicts
Step into critical meetings or renewals and safeguard key relationships across the portfolio

Requirements

What you’ll need

2+ years of experience in account management, preferably within MSP, or technology services industries
Strong understanding of networking and IT environments
Excellent communication, interpersonal, and negotiation skills
Ability to explain technical solutions to non-technical audiences
Strong organizational skills with the ability to manage multiple accounts simultaneously
Experience using CRM and account management tools
Bachelor’s degree in Business, Information Technology, or related field (preferred)
Technical certifications or relevant IT training (preferred)
Experience working with MSP clients (preferred)