Business Operations Analyst, Workforce Management

Stitch Fix

. Develop and maintain workforce capacity models matching Stylist capacity to client demand .

Posted 11/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $63,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in workforce management and capacity planning, utilizing advanced data skills in SQL and business intelligence tools to optimize operational strategies. Capable of leading cross-functional initiatives and simplifying complex concepts for senior audiences while leveraging AI tools for enhanced efficiency.

Highest-signal resume keywords

Workforce ManagementCapacity PlanningSQL ProficiencyBusiness Intelligence ToolsAI Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Workforce ManagementCapacity PlanningSQLBusiness IntelligenceData AnalysisKPI DesignPerformance MeasurementOperational StrategyProductivity OptimizationFinancial Integration

Soft Skills

Proactive Problem-SolvingEffective CommunicationCross-Functional LeadershipSimplifying Complex ConceptsTeam Well-Being Focus

Tools & Technologies

LookerMetabasePlayvoxAspectNiceChatGPTCopilot

Certifications & Qualifications

Lean Six Sigma Certification

Industry Keywords

Client-Facing OperationsContact CenterWorkforce Management SystemPayroll SystemsTime-Tracking Systems

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Develop and maintain workforce capacity models matching Stylist capacity to client demand
Identify and resolve productivity roadblocks based on capacity planning
Integrate operational plans into company-wide financial cycles
Provide real-time visibility into Stylist capacity, productivity, and client experience
Lead projects optimizing work output and designing KPIs and performance measures
Partner with Finance and leadership to align workforce strategies with company goals
Balance quality, cost efficiency, and team well-being
Build actionable dashboards and analyses using SQL and BI tools such as Looker and Metabase
Use AI tools such as ChatGPT and Copilot to improve efficiency and outcomes
Learn and apply new technologies

Requirements

What you’ll need

5–7+ years of experience in workforce management, capacity planning, or financial/operational strategy
Contact center or client-facing operations experience is a plus
Deep expertise with WFM tools such as Playvox, Aspect, Nice, or similar
Confidence managing staffing without a workforce platform
Advanced data skills in SQL and business intelligence tools
Ability to simplify complex concepts for senior audiences and make trusted data-driven recommendations
Experience leading cross-functional initiatives with proven results
Experience utilizing AI tools for analysis and task simplification and automation
Proactive problem-solving ability in a fast-paced, remote environment
Ability to sit for extended periods, use a computer or office equipment, and communicate effectively verbally and in writing
Workforce Management System administration experience is nice to have
Experience interfacing with payroll and time-tracking systems is nice to have
Lean Six Sigma Certification is nice to have

Benefits

Comp & perks

Competitive salary
Medical benefits
Dental benefits
Vision benefits
Other benefits
Comprehensive benefits
Meaningful career growth