Part Time Video Teller

Stockman of Montana

. Assist customers through on-screen video experiences using Video Teller Machines .

Posted 9/23/2026part-timeBillings • Montana • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and banking operations, with a strong focus on accuracy and efficiency in transaction processing. Capable of engaging customers through video technology while adhering to bank regulations and procedures.

Highest-signal resume keywords

Customer Service ExcellenceTransaction Processing AccuracyVideo Teller Machine ProficiencyBanking Operations KnowledgeAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Ten-Key SkillsTransaction ProcessingDeposit ProcessingAccount Balance InquiriesCheck CashingPayment ProcessingCustomer Identification ProceduresCross-Selling Bank ServicesBanking Software ExperienceAdministrative Functions

Soft Skills

Professional CommunicationProblem SolvingListening SkillsPositive AttitudeCustomer Engagement

Tools & Technologies

Video Teller MachinesBanking Software

Certifications & Qualifications

High School DiplomaGED Equivalent

Industry Keywords

Bank RegulationsCustomer ServiceBanking OperationsFinancial TransactionsRemote Customer Assistance

About the role

Key responsibilities & impact

Assist customers through on-screen video experiences using Video Teller Machines
Provide professional, positive, and productive communication with customers using Video Teller Machines at branch and remote locations
Perform teller-like duties and assigned administrative functions
Provide step-by-step guidance for customer transactions
Properly identify customers according to procedures
Process deposits to checking and savings accounts
Monitor deposit amounts and examine documents for negotiability
Handle account balance inquiries, check cashing, payment processing, and other account-related transactions
Process transactions quickly, accurately, and efficiently through the Video Teller Program
Store and protect customer information and negotiable instruments according to bank procedures
Follow the Video/ITM Teller dress code
Promote quality customer service, bank products, professionalism, and diligent work practices
Greet customers and make them feel welcome and comfortable
Handle customer questions, problems, and escalations
Identify and resolve customer needs through listening and observation
Spot sales opportunities, refer business, and cross-sell bank services
Keep up to date on pricing and products
Relay customer comments and complaints to the Video/ITM Supervisor
Perform other duties as assigned

Requirements

What you’ll need

High School Diploma or GED equivalent
Strong commitment to providing exceptional customer service
Proficient in ten-key skills and computer experience
Attention to detail to process transactions with efficiency and accuracy
Must be able to proactively engage in professional, positive and productive communication with customers
Must be able to provide step-by-step guidance of transactions to customers
Must be comfortable assisting customers on video at remote locations
Must properly identify customers according to procedures
Must follow bank regulations and procedures while protecting the bank’s assets
Must possess a clear understanding of banking operations, guidelines, and products
Weekend availability; approximately 9–25 hours per week
Preferred: Previous teller, customer service, or other banking experience
Preferred: Previous experience with banking and/or teller software