Stockman of Montana

General

• Assist customers through on-screen video experiences using Video Teller Machines
• Provide professional, positive, and productive communication with customers using Video Teller Machines at branch and remote locations
• Perform teller-like duties and assigned administrative functions
• Provide step-by-step guidance for customer transactions
• Properly identify customers according to procedures
• Process deposits to checking and savings accounts
• Monitor deposit amounts and examine documents for negotiability
• Handle account balance inquiries, check cashing, payment processing, and other account-related transactions
• Process transactions quickly, accurately, and efficiently through the Video Teller Program
• Store and protect customer information and negotiable instruments according to bank procedures
• Follow the Video/ITM Teller dress code
• Promote quality customer service, bank products, professionalism, and diligent work practices
• Greet customers and make them feel welcome and comfortable
• Handle customer questions, problems, and escalations
• Identify and resolve customer needs through listening and observation
• Spot sales opportunities, refer business, and cross-sell bank services
• Keep up to date on pricing and products
• Relay customer comments and complaints to the Video/ITM Supervisor
• Perform other duties as assigned

Part Time Video Teller