Front Desk

. Serve as the primary contact for all guests throughout their stay .

Posted 10/23/2026full-timeRehoboth Beach • United StatesJuniorWebsite

Key responsibilities & impact

Serve as the primary contact for all guests throughout their stay
Check guests in and out of the hotel
Operate the front desk according to standard operating procedures
Operate reservation, check-in/check-out, and credit card systems accurately
Check registration cards for completeness and accuracy
Maintain accurate cash sheets and balance the cash drawer
Operate the switchboard and accurately take guest messages and faxes
Follow emergency, safety, and security procedures
Provide information about hotel promotions, room rates, amenities, building layout, and nearby services
Complete daily reports, audits, and correspondence
Keep the lobby and office area clean
Set wake-up calls
Prepare and update room status sheets for housekeeping
Validate and accept credit cards
Secure the front desk area when unattended
Create incident reports for guest injuries or issues
Answer calls within three rings using the scripted manner
Take, record, and confirm reservations
Resolve guest complaints
Perform other duties as requested by the supervisor

What you’ll need

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to speak English fluently
Ability to interpret and perform basic computer and POS system functions
Ability to stand more than 2/3 of the time
Ability to lift up to 15 lbs
Ability to push/pull up to 10 pounds
Ability to maintain regular attendance, punctuality, and prescribed work, break, and meal periods
Compliance with dress code and personal appearance standards

Comp & perks