Stonebridge Companies

Guest Services

• Greet, register, and assign rooms to arriving guests
• Verify guest credit and establish payment methods
• Maintain accurate room availability and guest account records using property management systems
• Compute bills, collect payments, and make change
• Perform basic bookkeeping tasks, including balancing cash accounts
• Issue room keys and provide instructions to bell attendants
• Review accounts and charges during check-out
• Post room, food, beverage, and service charges to ledgers manually or via computer systems
• Transmit and receive guest messages using telephones or switchboards
• Coordinate with housekeeping and maintenance to address guest-reported issues
• Make and confirm guest reservations
• Answer inquiries about hotel services and nearby dining, shopping, and entertainment
• Provide outstanding guest services and support front office operations

Guest Services Agent

Sales

• Drive hotel revenue by identifying and developing potential markets
• Maintain relationships with third-party planners
• Implement innovative sales and marketing strategies
• Manage sales efforts across multiple hotels and ensure sales objectives are met
• Conduct personal sales calls to generate new business and strengthen client relationships
• Implement approved sales and action plans
• Distribute in-house advertising and promotional campaigns
• Maintain competitive analysis and statistical information
• Manage company accounts, prepare reports, and maintain organized filing systems
• Foster relationships with in-house meeting planners and local civic groups and associations
• Prepare and present sales call reports, internal sales reports, and other documentation
• Mentor and train the Sales Coordinator
• Analyze competitive set STR data to identify sales needs and strategies for each hotel

Guest Services Agent

Sales Manager