Guest Service Agent – Night Auditor

Stonebridge Companies

. Greet, register, and assign rooms to arriving guests .

Posted 11/3/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in property management systems and basic bookkeeping tasks while providing exceptional customer service and maintaining accurate guest records. Capable of coordinating front-office operations and addressing guest inquiries effectively.

Highest-signal resume keywords

Property Management Systems ProficiencyCustomer Service SkillsBasic Bookkeeping TasksStrong Communication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Basic BookkeepingCash HandlingRoom AssignmentsGuest RegistrationBill ComputationRoom Key IssuanceReservation ManagementCharge PostingGuest Message TransmissionProblem Solving

Soft Skills

Attention to DetailStrong Organizational SkillsAbility to Work IndependentlyFlexibilityExcellent Communication

Tools & Technologies

Property Management SystemsOffice SoftwareWordExcelTelephonesSwitchboards

Industry Keywords

Hotel Front DeskGuest ServiceFront-Office OperationsGuest InquiriesHousekeeping Coordination

About the role

Key responsibilities & impact

Greet, register, and assign rooms to arriving guests
Verify guest credit and establish payment methods
Maintain accurate room availability and guest account records using property management systems
Compute bills, collect payments, and make change
Perform basic bookkeeping tasks, including balancing cash accounts
Issue room keys and provide instructions to bell attendants
Review accounts and charges during check-out
Post room, food, beverage, and service charges to ledgers manually or through computer systems
Transmit and receive guest messages using telephones or switchboards
Coordinate with housekeeping and maintenance to address guest-reported issues
Make and confirm guest reservations
Answer inquiries about hotel services and nearby dining, shopping, and entertainment
Support smooth front-office operations and provide outstanding guest service

Requirements

What you’ll need

Previous experience in a hotel front desk or guest service role preferred
Strong customer service and communication skills
Proficiency in property management systems
Basic office software proficiency, including Word and Excel
Ability to handle cash transactions
Ability to perform basic bookkeeping tasks
Excellent problem-solving abilities
Strong organizational skills and attention to detail
Ability to work independently and follow established hotel policies and procedures
Ability to stand and walk for long periods
Ability to lift and carry up to 10 lbs. occasionally
Flexible schedule, including evening, weekend, and holiday shifts

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Paid time off (PTO)
401(k) matching
Wellness support
Life insurance
Disability coverage
Savings accounts
Tuition aid
Travel and lodging perks
Reasonable accommodations for qualified individuals with disabilities