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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in property management systems and basic office software, alongside strong customer service and communication skills. Capable of performing basic bookkeeping tasks and maintaining accurate guest account records while providing outstanding guest services.
Highest-signal resume keywords
Property Management Systems ProficiencyCustomer Service SkillsBasic Bookkeeping TasksStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Basic BookkeepingCash HandlingRoom AssignmentsGuest Account ManagementBill ComputationReservation ManagementCharge PostingRoom Key IssuanceGuest Message TransmissionProblem-Solving
Soft Skills
Attention to DetailIndependenceFlexibilityOutstanding Guest ServicesOrganizational Skills
Tools & Technologies
Property Management SystemsMicrosoft WordMicrosoft ExcelTelephonesSwitchboards
Industry Keywords
Hotel Front DeskGuest ServiceCheck-Out ProceduresHousekeeping CoordinationPayment Methods
About the role
Key responsibilities & impact- Greet, register, and assign rooms to arriving guests
- Verify guest credit and establish payment methods
- Maintain accurate room availability and guest account records using property management systems
- Compute bills, collect payments, and make change
- Perform basic bookkeeping tasks, including balancing cash accounts
- Issue room keys and provide instructions to bell attendants
- Review accounts and charges during check-out
- Post room, food, beverage, and service charges to ledgers manually or via computer systems
- Transmit and receive guest messages using telephones or switchboards
- Coordinate with housekeeping and maintenance to address guest-reported issues
- Make and confirm guest reservations
- Answer inquiries about hotel services and nearby dining, shopping, and entertainment
- Provide outstanding guest services and support front office operations
Requirements
What you’ll need- Previous experience in a hotel front desk or guest service role preferred
- Strong customer service and communication skills
- Proficiency in property management systems and basic office software, including Word and Excel
- Ability to handle cash transactions and perform basic bookkeeping tasks
- Excellent problem-solving abilities
- Strong organizational skills with attention to detail
- Ability to work independently and follow established hotel policies and procedures
- Ability to stand and walk for long periods throughout the shift
- Ability to lift and carry up to 10 lbs. occasionally
- Flexible schedule, including availability for evening, weekend, and holiday shifts
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- PTO
- 401(k) matching
- Wellness support
- Life insurance
- Disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks