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Dynamics 365 Business Central Team Manager, Mid-Market Support
Stoneridge Software. Manage team performance and development through goals, coaching, mentoring, and career and skill development plans .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing team performance and development, particularly within Microsoft Dynamics NAV/Business Central environments. Proven ability to lead complex projects, drive operational efficiency, and foster collaboration across diverse teams.
Highest-signal resume keywords
Microsoft Dynamics NAV/Business Central ExperienceTeam Leadership and DevelopmentConsulting Environment ExperienceProject Management SkillsMB-800 Dynamics 365 Business Central Functional Consultant Associate
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Team Performance ManagementOperational Metrics OversightClient Subscription MonitoringCustom Solutions Design and TestingProject Organization and Goal SettingTechnical Solution Requirements AnalysisBilling Information ManagementEscalation ManagementContinuous Improvement InitiativesCapacity Management
Soft Skills
Coaching and MentoringExceptional Communication SkillsAbility to Navigate AmbiguityInfluencing Across GroupsCreative Problem Solving
Tools & Technologies
Microsoft Dynamics NAVMicrosoft Dynamics 365 Business Central
Certifications & Qualifications
MB-800 Dynamics 365 Business Central Functional Consultant Associate
Industry Keywords
Consulting EnvironmentERP ExpertiseClient ManagementService QualityTeam Collaboration
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage team performance and development through goals, coaching, mentoring, and career and skill development plans
- Participate in resourcing decisions and balance team capacity across priorities
- Ensure direct-report utilization and operational metrics are met
- Monitor client subscriptions and service-plan information and coordinate follow-up
- Oversee time entry, timesheet approvals, billing information, and proformas
- Own and coordinate team and client escalations and response plans
- Collaborate across internal teams to support business decisions and prioritization
- Oversee onboarding and administration of Mid-Market Support clients
- Lead practice goals and continuous-improvement initiatives for service quality, consistency, capacity, automation, and efficiency
- Execute management and operating rhythms, including planning, performance discussions, leadership meetings, and company-wide initiatives
- Drive the team to live Stoneridge values and mission
- Deliver strategic and break/fix support for Microsoft Dynamics NAV/Business Central clients
- Qualify opportunities, shape solution approaches, contribute to estimates and scope, and identify expansion opportunities
- Ascertain solution requirements and technical options within Dynamics NAV/Business Central
- Design and test custom solutions and integrations and coordinate development resources
- Escalate ISV product issues and work with partners toward resolution
- Represent Stoneridge Software throughout the solution lifecycle
- Organize tasks and projects, set goals, and deliver accurate, timely work
- Travel for industry events, onsite client/project/delivery work, and office collaboration as needed, up to 25%
Requirements
What you’ll need- Bachelor's Degree in Business, Accounting, Information Technology, or related field, or equivalent work experience
- 5+ years of experience leading, managing and motivating a team through various stages of growth and learning development
- Previous experience in a consulting environment required
- Player/coach experience strongly preferred
- 5+ years of Microsoft Dynamics NAV/Business Central experience, preferably in a support role
- Knowledge of Microsoft Dynamics technologies in addition to ERP expertise
- MB-800 Dynamics 365 Business Central Functional Consultant Associate credentials preferred
- Proven ability to partner across internal business groups, executive stakeholders and execution partners
- Ability to drive impact and influence across technical and non-technical groups
- Ability to break down complex solutions, issues, and concepts for technical and non-technical individuals
- Ability to manage multiple complex projects and priorities and provide proactive solutions
- Exceptional written, verbal and creative communication skills
- Ability to deal with ambiguity and navigate uncertain situations
- Ability to communicate effectively in both spoken and written English
- Demonstrated Stoneridge Software core values
- Applicants must be authorized to work for any employer in the U.S. or Canada
- Visa sponsorship is not offered
- Years of experience are not required to be consecutive
Benefits
Comp & perks- Medical Insurance
- Dental Insurance
- Vision insurance
- 401(k) contribution program (US) or RRSP Benefits (Canada)
- Life insurance
- Disability Benefits
- Paid parental leave
- Paid flexible time off
- Paid sick time (US) or floater days (Canada)
- Paid holidays
- Flexible work schedules
- Mobile/internet reimbursement
- Employee and family assistance program
- Learning and development funding
- Employer charitable contribution
- Paid business mileage
- Home office and wellness allowance (US Only)
- HSA contribution (US Only)
- Continuous learning opportunities
- Personalized development plans
- Bonus opportunities included in compensation range