Stoneridge Software

Client Partner

• Serve as the primary point of contact for Strategic and Engaged client accounts
• Build and maintain trusted relationships with key stakeholders, including executive sponsors
• Act as an internal advocate for the client while balancing business needs
• Maintain accountability for account health, satisfaction, and long-term partnership growth
• Lead regular business reviews and strategic check-ins
• Develop and maintain account plans aligned to client goals and Stoneridge capabilities
• Identify and drive cross-sell and upsell opportunities
• Partner with Practice Leaders and Sales Executives to scope, position, and price new engagements
• Support deal execution and coordination
• Contribute to proposal development and follow-through
• Maintain accountability for revenue growth, retention, and expansion
• Build knowledge of Stoneridge offerings, Microsoft solutions, and industry trends
• Provide strategic oversight of delivery across client engagements
• Monitor project performance, risks, and resource alignment with Delivery and Support teams
• Serve as an escalation point for client concerns and ensure timely resolution
• Support successful onboarding and transition into delivery
• Maintain strategic engagement throughout delivery
• Intervene to address risks, misalignment, or relationship concerns
• Maintain accurate client data, activities, and opportunities in CRM systems
• Leverage data to inform account strategy and improve client outcomes
• Support ownership and transition of opportunities from Sales to Client Partner
• Manage renewal timing and coordinate with internal stakeholders
• Coordinate across client lifecycle stages
• Regularly meet with client teams across the United States and Canada, with travel up to 25%
• Attend industry events from time to time

Explore Client Partner – Microsoft Dynamics 365 at Stoneridge Software. Review requirements and application details.