Customer Partner – Damp and Mould

Stonewater

. Deliver excellent frontline housing management services to customers .

Posted 9/30/2026full-timeRemote • United KingdomMid-LevelSenior💰 £29,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering frontline housing management services, managing safeguarding concerns, and supporting vulnerable customers while fostering effective communication and collaboration with stakeholders. Committed to continuous improvement and innovative solutions to enhance customer experiences.

Highest-signal resume keywords

Customer-Facing ExperienceSafeguarding ManagementExcellent Communication SkillsDigital Systems ProficiencyProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Compassionate CommunicationRelationship BuildingInfluencing SkillsNegotiation Skills

Tools & Technologies

Digital Services

Certifications & Qualifications

Satisfactory Disclosure and Barring Service CheckProfessional Qualification (if applicable)

Industry Keywords

Customer ManagementSocial HousingContinuous ImprovementStakeholder EngagementVulnerable Customer Support

About the role

Key responsibilities & impact

Deliver excellent frontline housing management services to customers
Manage complex customer enquiries and provide clear solutions and next steps
Support customers experiencing safeguarding concerns, domestic abuse, financial hardship and other complex needs
Build trust and confidence through compassionate and effective communication
Collaborate with internal teams and external agencies to achieve positive outcomes
Promote and support digital services and innovative solutions
Use customer feedback, data and insights to identify service improvement opportunities
Take ownership of customer journeys and ensure customers feel listened to, respected and valued
Manage a varied caseload and build relationships with customers, colleagues and external partners
Contribute to Stonewater’s Customer Promise and continuous service improvement

Requirements

What you’ll need

Experience in a customer-facing role
Experience managing safeguarding concerns and supporting vulnerable customers
Excellent communication, influencing and negotiation skills
Ability to build effective relationships with stakeholders and partners
Experience working with digital systems and embracing new ways of working
Commitment to continuous improvement, innovation and delivering value for money
Strong problem-solving skills and ability to find solutions beyond established processes
Satisfactory Disclosure and Barring Service Check, if applicable
Satisfactory references
Valid Right to Work document
Specific qualifications, skills, knowledge and behaviours may be required to meet the Competence and Conduct Standard for Social Housing
If not already qualified, may be expected to study towards a professional qualification

Benefits

Comp & perks

£3,715 car allowance
Opportunity to study towards a professional qualification if not already qualified
Disability Confident Employer workplace support
Commitment to mental health and wellbeing support
Full-time employment with 37.5 hours per week