Stonewater

Affiliate Manager

• Deliver excellent frontline housing management services to customers
• Manage complex customer enquiries and provide clear solutions and next steps
• Support customers experiencing safeguarding concerns, domestic abuse, financial hardship and other complex needs
• Build trust and confidence through compassionate and effective communication
• Collaborate with internal teams and external agencies to achieve positive outcomes
• Promote and support digital services and innovative solutions
• Use customer feedback, data and insights to identify service improvement opportunities
• Take ownership of customer journeys and ensure customers feel listened to, respected and valued
• Manage a varied caseload and build relationships with customers, colleagues and external partners
• Contribute to Stonewater’s Customer Promise and continuous service improvement

Customer Partner – Damp and Mould

Financial Planning and Analysis

• Own management reporting for the Operations directorate, including management accounts, budgets, quarterly forecasting, KPIs and variance analysis
• Work with budget holders at all levels, including the Chief Operating Officer
• Provide financial insight, challenge and support to senior stakeholders
• Build strong relationships across the organisation as a trusted finance partner
• Provide constructive challenge, commercial advice and practical solutions
• Support effective decision-making and identify Value for Money opportunities and savings
• Lead and develop a team of three colleagues, including an Apprentice
• Collaborate with Finance team members and improve finance processes and systems
• Deputise for the Head of Business Partnering when required
• Approve reconciliation work
• Maintain contact with external auditors throughout the year

Customer Partner – Damp and Mould

Senior Finance Business Partner