Housing Officer

Stonewater

. Act as the key point of contact for residents across a defined patch .

Posted 10/7/2026full-timeRemote • United KingdomMid-LevelSenior💰 £36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in housing management, tenancy lifecycle management, and customer service within social housing. Proficient in handling tenancy changes, safeguarding issues, and delivering trauma-informed services while collaborating with local authorities and external agencies.

Highest-signal resume keywords

Housing Management ExperienceTenancy Lifecycle ManagementKnowledge of Housing LegislationStrong Communication SkillsCustomer-Focused Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Tenancy ManagementEstate ManagementLettings ServicesNeighbourhood ServicesFire Risk AssessmentsData ManagementCase Management

Soft Skills

Strong CommunicationInfluencing SkillsAbility to Work Calmly Under PressureIndependenceDecision-Making

Tools & Technologies

Digital Systems

Certifications & Qualifications

Satisfactory Disclosure and Barring Service CheckValid Right to Work Document

Industry Keywords

Social HousingAnti-Social BehaviourSafeguardingWelfare ReformEquality and InclusionTrauma-Informed Practice

About the role

Key responsibilities & impact

Act as the key point of contact for residents across a defined patch
Manage the full tenancy lifecycle from sign-up through end of tenancy
Handle tenancy changes, mutual exchanges and investigations into tenancy breaches or fraud
Support lettings and voids activity to minimise rent loss and turnaround times
Carry out estate inspections and address neighbourhood and environmental issues
Manage low-level anti-social behaviour and neighbour disputes, supporting more complex cases
Identify and respond to vulnerability, safeguarding, hoarding and non-access cases
Complete person-centred fire risk assessments and monitor health and safety issues
Investigate complaints and use outcomes to improve services
Work with local authorities and external agencies to support customers
Deliver respectful, personalised and trauma-informed services in line with Stonewater’s Customer Promise

Requirements

What you’ll need

Experience of housing management or a similar customer-facing role
Experience of tenancy, estate management, lettings or neighbourhood services within social housing
Knowledge of housing legislation, including safeguarding, ASB and welfare reform
Strong communication and influencing skills
Ability to work calmly under pressure
Customer-focused mindset with commitment to equality, inclusion and trauma-informed practice
Confidence using digital systems and data to manage cases and improve performance
Ability to work independently, manage competing priorities and make sound day-to-day decisions
Comfortable working flexibly, including participating in an out-of-hours rota where required
Satisfactory Disclosure and Barring Service Check, if applicable
Satisfactory references
Possession of a valid Right to Work document
May require specific qualifications, skills, knowledge and behaviours to meet the Competence and Conduct Standard for Social Housing

Benefits

Comp & perks

Car allowance
Flexible working
Participation in an out-of-hours rota where required
Opportunity to study towards a professional qualification if not already qualified
Disability Confident Employer workplace support
Equality, inclusion and trauma-informed practice
Valid Right to Work document support subject to appointment requirements