Insurance Claims Officer

Stonewater

. Manage insurance claims from initial notification through to closure .

Posted 11/9/2026full-timeRemote • United KingdomMid-LevelSenior💰 £33,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing insurance claims, ensuring accurate record-keeping, and maintaining effective communication with stakeholders. Proficient in administration and case management within the insurance sector, with a focus on process improvement and customer service.

Highest-signal resume keywords

Insurance Claims ManagementAdministration ExperienceAttention To DetailMicrosoft Office SuiteCommercial Insurance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementPolicy AdministrationData Quality ImprovementRecord KeepingProcess Improvement

Soft Skills

Organizational SkillsCommunication SkillsJudgmentCollaborationCustomer Focus

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft Excel

Certifications & Qualifications

Professional Qualification

Industry Keywords

InsuranceProperty InsuranceLiability InsuranceHousingRisk Management

About the role

Key responsibilities & impact

Manage insurance claims from initial notification through to closure
Work with colleagues across the organisation, brokers, insurers, loss adjusters and solicitors
Keep claims moving and ensure key dates and actions are not missed
Gather supporting information and maintain accurate records
Support annual insurance renewals, policy administration, payments and recoveries
Identify opportunities to improve processes and data quality
Support the day-to-day delivery of Stonewater’s insurance service

Requirements

What you’ll need

Administration or case management experience within insurance, claims, housing, legal services, finance, risk management or a similar environment
Great organisational skills and ability to manage competing priorities
Strong attention to detail and methodical approach
Confidence communicating with internal and external stakeholders
Ability to gather, review and accurately record information
Good judgement and confidence knowing when to escalate
Experience using Microsoft Outlook, Word and Excel
Proactive, collaborative and customer-focused approach
Experience of commercial insurance, particularly Property and Liability, would be valuable
Experience within housing or another property or asset-based organisation would be an advantage
Willingness to study towards a professional qualification if required
Valid Right to Work document
Satisfactory references
Satisfactory Disclosure and Barring Service Check, if applicable

Benefits

Comp & perks

Professional qualification study support may be available
Opportunity to work towards a CII Certificate or other relevant insurance qualification
Disability Confident Employer workplace support
Customer-focused, collaborative working environment