Information Technology Support Specialist

StorageMart

. Serve as first-line (Tier 1) support for helpdesk tickets, phone calls, and emails from store and home office staff .

Posted 11/3/2026full-timeColumbia • Missouri • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in providing Tier 1 support for hardware and software issues, with a strong focus on customer service and effective communication. Capable of managing helpdesk tickets, troubleshooting connectivity issues, and maintaining IT security practices.

Highest-signal resume keywords

Helpdesk SupportWindows 10/11Microsoft 365Networking ConceptsFreshservice Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware TroubleshootingSoftware InstallationLAN TroubleshootingVPN ConfigurationUser Account ManagementIT Asset InventoryBasic PowerShellActive DirectoryEntra IDPC Deployment

Soft Skills

Organization SkillsTime ManagementCommunication SkillsTeam CollaborationStress Management

Tools & Technologies

FreshserviceMicrosoft 365 ApplicationsIntuneVPN ToolsMobile Device Management

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

IT SupportHelpdeskDesktop SupportTechnical TroubleshootingTechnology Regulations

Tech Stack

Tools & technologies

AzureDNSMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as first-line (Tier 1) support for helpdesk tickets, phone calls, and emails from store and home office staff
Resolve common issues on first contact in a timely and friendly manner
Diagnose and resolve hardware and software issues involving Windows and macOS computers, laptops, mobile devices, printers, and peripherals
Install and configure standard software and Microsoft 365 applications
Troubleshoot basic LAN, Wi-Fi, VPN, and other connectivity issues at store and office locations
Reset passwords, unlock accounts, and handle basic access requests
Create user accounts, configure access and devices, provide basic system training for new employees, and assist with offboarding
Reassign tickets requiring special expertise or authority with complete documentation
Log pertinent information in the Freshservice ticketing system and identify recurring trends for knowledge base development
Follow and maintain knowledge base articles
Maintain an organized follow-up list to ensure requests are completed or resolved
Maintain accurate inventory of IT hardware assets
Follow IT security practices for password management, endpoint protection, and data handling
Comply with applicable technology regulations and company policies
Perform other related duties as assigned

Requirements

What you’ll need

High school diploma or equivalent required
0–2 years of helpdesk, desktop support, or IT troubleshooting experience in a professional setting; entry-level candidates with strong foundational skills encouraged
Working knowledge of Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless
Understanding of PC and peripheral deployment, from single machines to larger rollouts
Excellent organization, time management, and prioritization skills
Strong written and verbal communication skills, with ability to explain technical issues clearly to non-technical users
Ability to stay focused, patient, and calm in stressful situations
Ability to work in a team environment and independently without continuous supervision
Must be able to read, write, comprehend, and speak clearly in English
Willingness to provide after-hours support when needed
Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
Preferred: corporate helpdesk experience
Preferred: CompTIA A+, Network+, or Microsoft certifications
Preferred: experience supporting multiple locations
Preferred: Intune or another mobile device management tool, or basic PowerShell
Preferred: Active Directory and Entra ID (Azure AD)
Preferred: Freshservice experience
Preferred: VPN, Intune, and mobile device management tools

Benefits

Comp & perks

Mentorship from senior leaders
Exposure to new technologies
Growth and career development opportunities
Supportive and collaborative work environment
Flexible business-hours schedule
Work-life balance culture