StorageMart

Representative

• Answer all calls professionally and provide a pleasant greeting and confirmation of assistance
• Use the appropriate company name in greetings
• Complete assigned outbound calls
• Address callers’ needs and determine whether storage is required
• Follow trained call-handling procedures, operator notes, five agreements, sales techniques, and urgency-building practices
• Guide callers through the sales process and recommend suitable storage solutions
• Repeat and/or spell caller information back to the caller
• Complete end-of-call wrap-up, including reviewing size held and move-in date
• Explain rental requirements, office and access hours, and service features and benefits
• Build positive relationships with callers through active listening and effective communication
• Meet KPIs for call volume, conversion rates, and customer satisfaction
• Stay informed about service features, procedures, and benefits
• Perform other duties as assigned

Phone Representative 1

• Answer all calls using a professional, friendly greeting and the appropriate company name
• Complete assigned outbound calls
• Address caller needs and clarify whether storage is required
• Follow call-handling procedures, read operator notes, overcome concerns, assume the sale, and create urgency to maximize bookings
• Guide callers through the sales process and recommend suitable storage solutions
• Repeat or spell caller information back to callers
• Complete end-of-call wrap-up, including reviewing the size held and caller's arrival date
• Explain rental requirements, office and access hours, and rental features and benefits
• Build positive relationships with callers through active listening and effective communication
• Meet key performance indicators for call volume, conversion rates, and customer satisfaction
• Stay informed about service features, procedures, and benefits
• Perform other duties as assigned

Phone Representative

DevOps Engineer

• Support and maintain multi-account, multi-region AWS infrastructure
• Build whole-stack AWS Elastic Load Balancing for databases and applications
• Lead migration and launch of sites and services to new environments
• Assist with deploying Node.js, Golang, and other custom applications across company brands
• Provision, manage, and deploy public and private SSL/TLS certificates using AWS Certificate Manager
• Manage cloud resources and deploy Infrastructure as Code using Terraform
• Monitor systems, respond to alerts, and troubleshoot testing and production issues
• Build and maintain deployment and operations-platform tools, solutions, and microservices
• Improve CI/CD pipelines and deployment automation
• Lead the DevOps Engineering function and advise management on best practices
• Test system integrity, designs, application developments, and infrastructure processes
• Update and design processes; document infrastructure, processes, and runbooks
• Deploy product updates and implement integrations
• Follow security best practices, manage access controls, and automate operational processes
• Specify, document, and develop product features, including automation scripts
• Manage assigned projects and collaborate with developers and engineers
• Work with open-source technologies and provide technical support, including back-end software development
• Forecast and report AWS and related-service spend
• Make AWS and industry-trend recommendations supporting business growth
• Analyze website performance and fraud-pattern trends
• Stay current with industry trends and identify business improvements

• Support and maintain multi-account, multi-region AWS infrastructure
• Build whole-stack AWS Elastic Load Balancing for databases and applications
• Lead migration and launch of sites and services to new environments
• Deploy applications across company brands, including Node.js and Golang applications
• Provision, manage, and deploy public and private SSL/TLS certificates using AWS Certificate Manager
• Manage cloud resources and deploy Infrastructure as Code using Terraform and similar tools
• Monitor systems, respond to alerts, and troubleshoot testing and production issues
• Build and maintain deployment and operations-platform tools, solutions, and microservices
• Improve CI/CD pipelines and deployment automation
• Lead the DevOps Engineering function and advise management on best practices
• Test system integrity, designs, application developments, and infrastructure processes
• Update and document processes, infrastructure, and runbooks
• Deploy product updates and implement integrations
• Follow security best practices, manage access controls, and automate operational processes
• Specify, document, and develop product features and automation scripts
• Manage assigned projects and collaborate with developers and engineers
• Provide technical support and develop software for back-end systems using open-source technologies
• Forecast and report AWS and related-service spending
• Recommend AWS strategies, industry trends, and related services to support growth
• Analyze website performance and fraud-pattern trends
• Stay current with industry trends and identify business improvements

• Answer all calls with a professional and friendly greeting using the appropriate company name
• Complete assigned outbound calls
• Address caller needs and determine whether storage is required
• Follow call-handling procedures, read operator notes, overcome concerns, assume the sale, and create urgency
• Guide callers through the sales process and recommend suitable storage solutions
• Repeat and/or spell caller information back to the caller
• Complete end-of-call wrap-up, including reviewing the size held and caller arrival date
• Explain rental requirements, office and access hours, and service features and benefits
• Build positive relationships with callers through active listening and effective communication
• Meet key performance indicators for call volume, conversion rates, and customer satisfaction
• Stay informed about service features, procedures, and benefits
• Perform other duties as assigned

• Answer all calls with a professional, friendly greeting using the appropriate company name
• Complete assigned outbound calls
• Address caller needs, including storage inquiries, manager requests, and supply requests
• Guide callers through the sales process and recommend suitable storage solutions
• Repeat and/or spell caller information back to the caller
• Complete end-of-call wrap-up, including reviewing the size held and the caller's arrival date
• Explain rental requirements, office hours, access hours, features, and benefits
• Build positive caller relationships through active listening and effective communication
• Meet KPIs related to call volume, conversion rates, and customer satisfaction
• Stay informed about service features, procedures, and benefits
• Perform other duties as assigned