Information Technology Support Specialist

StorageMart

. Serve as first-line (Tier 1) support for helpdesk tickets, phone calls, and emails from store and home office staff .

Posted 11/3/2026full-timeColumbia • Missouri • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in troubleshooting hardware and software issues across Windows and macOS environments, while effectively managing helpdesk support requests and maintaining IT security practices. Capable of providing clear communication and training to users, ensuring a smooth onboarding and offboarding process.

Highest-signal resume keywords

Helpdesk SupportWindows 10/11 ProficiencyMicrosoft 365 ApplicationsBasic Networking ConceptsCompTIA A+ Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Troubleshooting Hardware IssuesTroubleshooting Software IssuesPassword ManagementDevice ConfigurationLAN TroubleshootingVPN TroubleshootingActive Directory FamiliarityPC DeploymentKnowledge-Base MaintenanceIT Asset Inventory Management

Soft Skills

Strong Communication SkillsExcellent Organization SkillsTime ManagementAbility to Work IndependentlyPatience in Stressful Situations

Tools & Technologies

FreshserviceMicrosoft 365IntuneVPN ToolsMobile Device Management

Certifications & Qualifications

CompTIA A+Network+Microsoft Certifications

Industry Keywords

Helpdesk SupportDesktop SupportIT TroubleshootingTechnology RegulationsData Handling

Tech Stack

Tools & technologies

AzureDNSMacOSTCP/IP

About the role

Key responsibilities & impact

Serve as first-line (Tier 1) support for helpdesk tickets, phone calls, and emails from store and home office staff
Resolve common issues on first contact
Diagnose and resolve hardware and software issues involving Windows and macOS computers, laptops, mobile devices, printers, and peripherals
Install and configure standard software and Microsoft 365 applications
Troubleshoot basic LAN, Wi-Fi, VPN, and connectivity issues at store and office locations
Reset passwords, unlock accounts, and handle basic access requests
Create new-employee accounts, configure access and devices, provide basic system training, and assist with offboarding
Reassign tickets requiring specialized expertise or authority, with complete documentation
Log information in Freshservice and identify recurring trends for knowledge-base development
Follow and maintain knowledge-base articles
Maintain an organized follow-up list to ensure requests are completed or resolved
Maintain accurate IT hardware asset inventory
Follow IT security practices covering password management, endpoint protection, and data handling
Comply with technology regulations and company policies and perform other related duties

Requirements

What you’ll need

High school diploma or equivalent required
0–2 years of helpdesk, desktop support, or IT troubleshooting experience; entry-level candidates with strong foundational skills encouraged
Working knowledge of Windows 10/11, macOS, and Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
Basic understanding of networking concepts, including TCP/IP, DNS, DHCP, VPN, and wireless
Understanding of PC and peripheral deployment, from single machines to larger rollouts
Excellent organization, time management, and prioritization skills
Strong written and verbal communication skills, with ability to explain technical issues clearly to non-technical users
Ability to stay focused, patient, and calm in stressful situations
Ability to work in a team environment and independently without continuous supervision
Must be able to read, write, comprehend, and speak clearly in English
Preferred: associate or bachelor's degree in Information Technology, Computer Science, or related field
Preferred: corporate helpdesk experience
Preferred: CompTIA A+, Network+, or Microsoft certifications
Preferred: experience supporting multiple locations
Preferred: Intune or other mobile device management experience, or basic PowerShell
Preferred: proficiency in Windows 10/11, macOS, and Microsoft 365
Preferred: familiarity with Active Directory and Entra ID (Azure AD)
Preferred: Freshservice experience
Preferred: familiarity with VPN, Intune, and mobile device management tools

Benefits

Comp & perks

Innovative environment valuing creativity and technical excellence
Mentorship from senior leaders
Exposure to new technologies and growth opportunities
Supportive and collaborative work environment
Flexible standard business-hours schedule
Work-life balance
After-hours support opportunities