Phone Representative

StorageMart

. Answer all calls using a professional, friendly greeting and the appropriate company name .

Posted 10/2/2026full-timeRemote • United StatesMid-LevelSenior💰 $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and active listening skills to effectively guide callers through the sales process and recommend suitable storage solutions. Proven ability to meet key performance indicators related to call volume, conversion rates, and customer satisfaction.

Highest-signal resume keywords

Professional Call HandlingOutbound Call CompletionKPI AchievementActive ListeningPersuasive Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call Handling ProceduresSales Process GuidanceStorage Solution RecommendationEnd-of-Call Wrap-UpRental Requirement Explanation

Soft Skills

Effective CommunicationRelationship BuildingReceptiveness to FeedbackResilienceObjection Handling

Industry Keywords

Customer SatisfactionCall VolumeConversion RatesService FeaturesOffice Hours

About the role

Key responsibilities & impact

Answer all calls using a professional, friendly greeting and the appropriate company name
Complete assigned outbound calls
Address caller needs and clarify whether storage is required
Follow call-handling procedures, read operator notes, overcome concerns, assume the sale, and create urgency to maximize bookings
Guide callers through the sales process and recommend suitable storage solutions
Repeat or spell caller information back to callers
Complete end-of-call wrap-up, including reviewing the size held and caller's arrival date
Explain rental requirements, office and access hours, and rental features and benefits
Build positive relationships with callers through active listening and effective communication
Meet key performance indicators for call volume, conversion rates, and customer satisfaction
Stay informed about service features, procedures, and benefits
Perform other duties as assigned

Requirements

What you’ll need

Ability to answer calls in a professional and friendly manner
Ability to complete assigned outbound calls
Ability to follow trained call-handling procedures, operator notes, and the five agreements
Ability to understand caller needs and recommend suitable storage solutions
Ability to explain rental requirements, office hours, access hours, features, and benefits
Receptive to feedback and willing to improve and learn new information
Active listening and effective communication skills
Ability to meet KPIs related to call volume, conversion rates, and customer satisfaction
Knowledge of service features, procedures, and benefits, or ability to learn them
Persuasive and resilient, with the ability to handle objections and rejection