Collections Specialist

Stord

. Manage day-to-day collections for an assigned segment of customer accounts .

Posted 10/8/2026full-timeAtlanta • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Collections and Accounts Receivable management, utilizing tools like NetSuite to enhance operational efficiency. Strong communication and process-oriented mindset are essential for managing customer accounts and resolving disputes effectively.

Highest-signal resume keywords

B2B Collections ExperienceAccounts Receivable ManagementNetSuite ProficiencyDispute ManagementCredit-Risk Tools Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Collections ManagementAccounts ReceivableCredit ManagementDocumentation SkillsProcess Improvement

Soft Skills

Professional CommunicationIndependent PrioritizationProactive Outreach

Tools & Technologies

NetSuiteCollections Automation ToolsD&BAI-Assisted Collections Platforms

Industry Keywords

LogisticsDistributionHigh-Volume AccountsCredit-Limit ReviewThird-Party Collections

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage day-to-day collections for an assigned segment of customer accounts
Work proactively ahead of due dates rather than only pursuing past-due balances
Conduct outreach and follow-up by phone and email
Log every customer touch to maintain accurate coverage records
Track promises-to-pay and follow up on commitments
Escalate high-risk accounts and accounts requiring credit-limit review or third-party collections
Partner with AR & Cash Operations on disputes, short-pays, and reconciliation questions
Use NetSuite and collections automation tools to manage queues, aging, and account ownership
Identify opportunities for collections tools and processes to improve
Contribute to DSO, contact coverage, and dispute time-to-resolution metrics
Partner closely with AR & Cash Operations and the Credit and Collection Manager

Requirements

What you’ll need

2+ years of B2B collections, AR, or credit experience
Experience in logistics, distribution, or a high-volume account environment is a plus
Ability to own a large book of accounts and prioritize outreach independently
Clear, confident, professional communication skills
Working knowledge of NetSuite or a comparable ERP
Comfort learning new tools quickly
Process mindset with strong documentation habits
Ability to travel to the headquarters in Atlanta, GA when required
Experience with dispute or deduction management in a wholesale, distribution, or logistics business is a bonus
Exposure to credit-risk tools such as D&B or AI-assisted collections platforms is a bonus

Benefits

Comp & perks

Remote location designation in Atlanta, Georgia
Opportunity to work with a rapidly growing company
Exposure to commerce-enablement technology, fulfillment, warehousing, transportation, OMS, Pre- and Post-Purchase, and WMS platforms