Stord

Product Designer

• Lead end-to-end design for subscription portals, international checkout, post-purchase touchpoints, and other ambiguous multi-surface problems
• Own design quality across multiple teams and features with minimal direction
• Create responsive experiences across mobile, tablet, and desktop
• Design experiences that adapt to different brand aesthetics while maintaining usability and accessibility
• Optimize conversion, completion rates, and customer satisfaction
• Identify problems worth solving and propose evidence-backed solutions
• Drive generative and evaluative research and use analytics to find friction at scale
• Translate consumer insights into design narratives for engineering teams
• Present design rationale connecting user emotions to business metrics such as CSAT, NPS, and repeat purchase rates
• Influence roadmap conversations and cross-functional decisions while advocating for users
• Use AI design tools for rapid prototyping and design exploration
• Create high-fidelity prototypes before engineering investment
• Iterate based on usability testing, A/B test results, and consumer feedback
• Partner with product managers on roadmaps and collaborate with engineers on technically feasible, exceptional UX
• Shape and steward significant portions of the design system
• Champion accessibility and inclusive design practices
• Improve design critiques, practices, and standards across the team
• Define success metrics tied to conversion, completion rates, and satisfaction scores
• Analyze behavior data to identify friction and optimization opportunities
• Continuously refine experiences based on performance data and user feedback

Senior Product Designer, Commerce

Operations

• Support launch readiness, go-live execution, and post-launch ramp-up at new or expanding fulfillment sites
• Partner with site leadership to establish core processes, systems, and operating rhythms
• Provide on-site support during critical launch and ramp periods to stabilize performance and reduce risk
• Onboard and coach new Operations Managers and frontline leaders through hands-on training, shadowing, and feedback
• Run shifts, lead stand-ups, and manage day-to-day execution when needed
• Act as an interim Operations Manager during site openings, leadership transitions, or coverage gaps
• Execute standard processes across inbound, outbound, inventory, quality, and labor planning
• Reinforce execution discipline and alignment with operational KPIs
• Identify execution gaps and partner with site leaders to address issues
• Develop, refine, and deploy SOPs and training materials
• Support process improvements that drive consistency, scalability, and operational efficiency
• Track leader progress and provide feedback to site and regional leadership
• Compile site performance recaps and ramp-up updates, including risks, wins, and next actions
• Document visit outcomes and ensure handoffs and follow-ups after site visits
• Foster a culture of ownership, accountability, and continuous improvement

Operations Manager – OPEX

Vice President

• Build and lead the quality function across Stord's fulfillment network
• Own systems, standards, and operating mechanisms for inventory accuracy, process adherence, and fulfillment quality
• Own inventory health, cycle counting, inventory reconciliation, adjustment governance, and inventory variance reduction
• Establish network-level inventory health metrics and reporting
• Own process adherence across inbound, receiving, putaway, picking, packing, sorting, and outbound operations
• Define critical quality controls and build audit mechanisms to identify process drift
• Partner with Operations, Product, Engineering, and Data to eliminate systemic defects
• Own lot, expiration-date, and inventory-attribute accuracy
• Establish controls for FIFO, FEFO, lot traceability, recalls, quarantine, and regulated inventory requirements
• Ensure operating processes meet applicable customer, regulatory, and contractual quality requirements
• Build root-cause and corrective-action discipline across the fulfillment network
• Deploy standardized improvements across sites and inform the technology roadmap
• Build and lead Stord's network Quality and Inventory Control organization
• Establish accountability between Quality and Operations
• Develop site and regional quality leaders
• Serve as executive escalation point for inventory integrity, regulatory compliance, and fulfillment quality risks

VP, Quality

Manager

• Lead and develop a team of warehouse associates and operations leads to deliver daily goals
• Own sortation, dock management, and shipping department operations
• Work with HR, Safety, Customer Service, and other operations leaders to drive results
• Address operational and personnel issues affecting the functional area
• Implement process improvements and workload efficiency mechanisms
• Use workload planning tools and resources to complete scheduled workload and fulfill orders to standards
• Investigate discrepancies and variances
• Perform to quality standards across multiple functions
• Support execution of processes and procedures related to sortation and dock management
• Utilize the Order Management System and material handling equipment
• Perform additional duties as assigned

Transportation Area Manager

• Lead and develop a team of warehouse associates and operations leads to deliver daily goals
• Work closely with HR, Safety, Customer Service, and other operations leaders to drive results
• Address operational and personnel issues affecting the functional area
• Implement process improvements and workload efficiency mechanisms
• Utilize workload planning tools and other resources to complete scheduled workload and fulfill orders to standards
• Investigate discrepancies and variances
• Perform to quality standards in multiple functions
• Support execution of processes and procedures related to inventory accuracy
• Perform warehouse bin accuracy and maintain inventory shrink
• Utilize the Order Management System and material handling equipment
• Perform additional duties as assigned

Area Manager

Billing Specialist

• Set the multi-year strategic vision for Revenue and Billing Operations across fulfillment, parcel, and software services
• Design and evolve a scalable organizational model for a complex, multi-service, multi-entity platform
• Own end-to-end, contract-driven billing processes across parcel and fulfillment services
• Translate client agreements into accurate billing logic and workflows
• Design and maintain client-specific billing configurations and pricing structures
• Develop understanding of data flows across WMS, TMS, parcel systems, and billing platforms
• Partner with Engineering and Data teams to improve and automate billing logic and integrations
• Identify and resolve data capture and system design gaps affecting revenue realization
• Build scalable, auditable processes that reduce manual intervention
• Ensure accurate revenue recognition in accordance with ASC 606
• Partner with Corporate Accounting on month-end close, revenue accruals, and reconciliations
• Deliver reporting on revenue, billing accuracy, and margin by client, service line, and activity
• Own the AI strategy for Revenue and Billing, including measurable adoption goals
• Drive automation in billing logic, invoice processing, and exception handling
• Oversee financial performance, parcel and third-party cost recognition, and reporting
• Perform margin analysis by customer and service offering
• Identify pricing gaps, cost leakage, and margin improvement opportunities
• Communicate revenue insights and risks to Finance leadership, the CFO, and executive stakeholders
• Partner with Sales, Legal, Customer Success, Operations, Finance, and Engineering on contracts, billing, disputes, and service delivery
• Lead, mentor, and develop directors and managers
• Build a culture of precision, accountability, and continuous improvement
• Maintain internal controls over billing, revenue recognition, and cash application
• Support external audits and revenue-related reviews
• Ensure billing and revenue processes are compliant, documented, and scalable
• Oversee sales tax discovery and proper application across services and jurisdictions

Head of Billing Operations

• Lead and develop a team of warehouse associates and operations leads to deliver daily goals
• Own Sortation, Dock Management, and shipping department operations
• Collaborate with HR, Safety, Customer Service, and other Operations Leaders to drive results
• Address operational and personnel issues affecting the functional area
• Implement process improvements and workload-efficiency mechanisms
• Use workload-planning tools and other resources to complete scheduled workload and fulfill orders to standards
• Investigate discrepancies and variances
• Perform to quality standards across multiple functions
• Utilize the Order Management System and material handling equipment
• Perform additional duties as assigned

Parcel Area Manager

General Counsel

• Review, negotiate, and execute commercial contracts with Sales and Partnerships, including customer, reseller, referral, strategic partnership, vendor, amendment, and NDA agreements
• Collaborate cross-functionally with Operations, Finance, and Product teams
• Own and continuously refine contract playbooks and negotiation guardrails, including fallback positions, escalation thresholds, and approval authority
• Help build Stord’s contract management infrastructure, including template libraries, workflow tools, and process documentation
• Advise Sales and business teams on deal structure, contract negotiations, and risk assessment
• Serve as the legal point of contact for Sales and Partnerships teams
• Identify opportunities to improve contract management processes and standardize operations
• Address internal inquiries regarding contractual questions, obligations, and compliance
• Stay current on commercial, intellectual property, privacy, and compliance issues
• Provide day-to-day legal advice and develop business-centric strategies that mitigate risk while enabling business growth

Corporate Counsel

Customer Support

• Partner with the existing VP of Customer Experience and CX executives to define and execute company-wide CX strategy
• Own defined portions of Stord’s customer portfolio, teams, and strategic priorities
• Establish expectations for retention, customer health, executive engagement, renewals, expansion, and customer outcomes
• Develop scalable customer segmentation, service tiers, engagement models, and account ownership standards
• Ensure a consistent “One Stord” customer experience across products, geographies, and acquired businesses
• Integrate acquired customer portfolios and CX organizations into Stord
• Drive retention, customer health, GRR, NRR, renewal rates, NPS, CSAT, and escalation-risk management
• Serve as executive sponsor for major customers and resolve complex customer situations
• Standardize account planning, health scoring, QBRs, executive business reviews, escalation management, renewal planning, churn prevention, communications, and executive sponsorship
• Partner with Sales and Finance on account economics, renewal risk, expansion opportunities, credits, AR exposure, and profitability
• Identify customer expansion opportunities and partner with Sales on qualification and execution
• Strengthen mechanisms for customer insights to reach Product, Operations, Sales, Solutions, Implementations, and executive leadership
• Lead through growth, product launches, acquisitions, international expansion, operational challenges, and organizational transformation
• Develop senior CX leaders and establish leadership expectations, performance standards, career paths, succession planning, and talent development
• Maintain alignment with the existing VP of Customer Experience and broader CX leadership team

Vice President – Customer Experience

Marketing Operations

• Build end-to-end pipeline reporting covering source, channel, stage conversion, velocity, target coverage, and stalled deals using Salesforce as the system of record
• Monitor weekly pipeline performance, identify off-trend results, and flag risks before quarterly misses
• Recommend and implement changes to channel mix, campaign targeting, lead scoring, routing, SDR follow-up, and ICP fit; measure results
• Provide analysis for weekly pipeline reviews and monthly and quarterly GTM reviews
• Build Stord’s multi-touch marketing attribution model across demand generation, paid advertising, events, content and brand, partnerships, and SDR outbound
• Own Salesforce Campaigns and campaign influence tracking with HubSpot as the upstream data source
• Build executive and Board marketing performance reporting covering pipeline by source, channel ROI, funnel conversion, and spend efficiency
• Manage UTM structure, tracking parameters, and campaign tagging standards in HubSpot
• Maintain attribution methodology and dashboards for weekly, monthly, and quarterly GTM reviews
• Own lead management from capture to opportunity, including forms, lead scoring, qualification, and HubSpot-to-Salesforce routing
• Optimize lead assignment rules, SLAs, speed-to-lead targets, and routing sustainability
• Measure routing impact on conversion rates and pipeline creation
• Work with Sales and SDR leadership on follow-up standards, lifecycle definitions, and feedback loops
• Administer HubSpot workflows, lifecycle stages, lead scoring, segmentation, lists, forms, sequences, and campaigns
• Own HubSpot-to-Salesforce integration, field mapping, sync health, and data flow
• Build and maintain marketing automation and nurture programs
• Maintain database health through enrichment, deduplication, suppression, data standards, and privacy compliance
• Support Salesforce data integrity, campaign hygiene, field validation, and marketing-related workflows
• Identify GTM tech-stack gaps and manage enrichment, routing, and automation integrations

Senior Marketing Operations Manager

• Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives aligned with Stord's operational goals
• Develop and implement best practices for customer engagement and issue resolution
• Evaluate team performance against company standards and customer satisfaction metrics
• Foster continuous improvement and professional development within the team
• Resolve high-level customer escalations while maintaining customer trust and operational integrity
• Identify process improvements and innovative solutions to enhance customer interaction and operational efficiency
• Collaborate with Fulfillment Operations, Transportation, and Tech teams to align customer goals with broader operational processes
• Report directly to the Director of Customer Experience

Manager, Customer Experience

• Lead and develop a team of warehouse associates and operations leads to deliver daily goals
• Work with HR, Safety, Customer Service, and other Operations Leaders to drive results
• Address operational and personnel issues affecting the functional area
• Implement process improvements and workload-efficiency mechanisms
• Use workload-planning tools and other resources to complete scheduled workload and fulfill orders to standards
• Investigate discrepancies and variances
• Perform to quality standards across multiple functions
• Perform additional assigned duties

• Elevate Stord's enterprise systems and IT function for a scaled, rapidly growing commerce-enablement and fulfillment company
• Own strategy, architecture, and roadmap for CRM, ERP, HRIS, CLM, Procurement, and Customer Success platforms
• Define integration and data-flow decisions, ownership models, architecture documentation, and business-impact prioritization
• Govern master data for customers, vendors, products, locations, and employees
• Establish data-quality frameworks and ensure canonical metrics are captured consistently in source systems
• Identify and rebuild high-friction processes across Finance, People, Legal, Support, and Operations
• Lead IT strategy and operations, including identity and access management, device lifecycle, end-user support, and corporate networking
• Own physical networks and device infrastructure across fulfillment and parcel sites, including scanners, printers, Wi-Fi, switching, routing, ISP circuits, and failover
• Stand up IT for new sites and countries according to Operations timelines
• Operate endpoint, identity, and access controls to Security-defined standards
• Ensure fast, complete onboarding and offboarding
• Own company-wide SaaS administration, contracts, licensing, access, renewals, utilization, consolidation, and vendor diligence jointly with Procurement
• Manage security and compliance reviews for new tooling, including AI tools, and administer company-wide AI platforms
• Operate privacy programs including GDPR, EU-U.S. Data Privacy Framework certification, records of processing, DSARs, retention schedules, and vendor DPAs until transition to GRC
• Enforce data residency, retention, deletion, access reviews, segregation of duties, and change control across business systems
• Provide audit and regulatory evidence from systems
• Drive AI adoption within IT and Business Operations and partner with other functions on AI-native processes
• Integrate acquired companies' business systems into Stord's stack and support technical and operational due diligence
• Lead and grow the IT and Enterprise Systems team, including an established Director of IT
• Report to the SVP of Product & Engineering and collaborate with senior leaders across Engineering, Data, Security, Finance, Revenue, People, Legal, and Operations

VP of Internal Systems – IT

AI Engineer

• Design and build AI platform features including agent tool systems, prompt pipelines, integration APIs, and edge-deployed services
• Build TypeScript services using Hono, Cloudflare Workers, Durable Objects, D1/Drizzle, and the Anthropic AI SDK
• Build scope-aware tool systems exposing orders, inventory, and knowledge-base capabilities to AI agents
• Design fault-tolerant integrations with downstream Elixir/Phoenix services
• Own features from technical design through implementation, testing, deployment, and production monitoring
• Build agentic AI features including tool calling, context management, multi-step workflows, and confidence-based routing
• Implement prompt engineering, evaluation frameworks, and observability
• Integrate machine-learning model outputs through API layers with Data Scientists
• Contribute to agent orchestration, skill registries, and human-in-the-loop patterns
• Contribute to architecture through design documents, code reviews, and technical discussions
• Mentor junior and mid-level engineers
• Identify technical risks, propose improvements, and advocate for quality
• Collaborate with Product Management and Design on feature development
• Support product engineering teams adopting AI capabilities
• Participate in sprint planning, design reviews, and cross-team syncs

Senior Software Engineer, AI

Compliance

• Execute and continuously improve Stord’s health, safety, security, compliance, and loss prevention program across a defined region of fulfillment and warehouse facilities
• Translate enterprise standards into consistent site-level execution across regional facilities
• Hire, onboard, develop, and direct site-level safety and loss prevention professionals
• Set performance expectations, coach team members, provide feedback, and develop succession plans
• Facilitate regional meetings, knowledge sharing, and collaborative problem-solving
• Conduct or oversee facility safety audits, gap assessments, corrective action tracking, and incident investigations
• Support site leaders and operations teams in embedding safety into daily standard work and leadership routines
• Represent the region in enterprise safety forums and report trends, risks, and improvement opportunities to the Head of HSS
• Coordinate peak readiness reviews and new site launch HSS readiness
• Own regional loss prevention strategy, shrink reduction targets, security controls, and investigative outcomes
• Oversee investigations involving theft, fraud, and inventory discrepancies, escalating to HR, Legal, or law enforcement as appropriate
• Analyze loss trends and drive root-cause resolution through operational and procedural improvements
• Manage CCTV, access control, physical security standards, and inventory protection protocols
• Build relationships with carrier partners, vendors, and law enforcement contacts
• Partner with Operations and Finance to quantify and report shrink, damage, and loss impact
• Ensure compliance with OSHA, state, and local regulations
• Serve as regional contact for regulatory inspections and coordinate corrective actions
• Monitor regulatory changes and update procedures with the Head of HSS
• Oversee Hazmat compliance, including storage, labeling, training, and incident reporting
• Support readiness for customer-required certifications such as GMP, GDP, CTPAT, or TAPA
• Own regional safety and loss prevention KPIs and deliver regular reporting to the Head of HSS and regional operations leadership
• Drive trend analysis, manage corrective action pipelines, and champion near-miss and hazard reporting
• Partner with Ops Excellence to integrate improvements into standard operating procedures
• Support automation and equipment commissioning from a safety perspective
• Ensure staffing and program coverage scale with regional network growth

Senior Product Designer, Commerce

Operations Manager – OPEX

VP, Quality

Transportation Area Manager

Area Manager

Head of Billing Operations

Parcel Area Manager

Corporate Counsel

Vice President – Customer Experience

Senior Marketing Operations Manager

Manager, Customer Experience

Area Manager

VP of Internal Systems – IT

Senior Software Engineer, AI

Regional Safety, Compliance, Loss Prevention Manager