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Stord

Customer Experience Associate

Stord

. Respond to client inquiries across Salesforce, email, Slack, and other channels within established SLAs .

Posted 10/20/2026full-timeHebron • Kentucky • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client communication and case management, utilizing Salesforce and other tools to efficiently resolve client inquiries while adhering to established processes and SLAs.

Highest-signal resume keywords
Customer Support ExperienceSalesforce ProficiencyCase ManagementProblem-Solving SkillsClient Communication

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Clear CommunicationProfessionalismFeedback IncorporationTriage Skills
Tools & Technologies
SalesforceCRM SystemsTicketing SystemsSlack
Industry Keywords
Client ExperienceSOPsWorkflowsCase DocumentationFast-Paced Environment

About the role

Key responsibilities & impact
  • Respond to client inquiries across Salesforce, email, Slack, and other channels within established SLAs
  • Acknowledge and triage incoming requests quickly
  • Communicate clearly and professionally with clients
  • Provide consistent updates through resolution
  • Manage assigned cases from intake through resolution using established processes
  • Document, categorize, and update cases accurately in Salesforce
  • Follow SOPs to resolve standard client issues
  • Escalate complex or unclear issues to senior team members
  • Follow workflows, SOPs, and guidelines
  • Maintain complete case documentation
  • Identify unclear or missing processes and flag them to leadership
  • Partner with internal teams to support case resolution
  • Build foundational knowledge of systems, workflows, and client needs
  • Incorporate feedback and develop problem-solving skills
  • Progress toward managing more complex cases independently

Requirements

What you’ll need
  • 2 years in customer support, client experience, or a related field
  • Experience in a fast-paced, client-facing, or supply chain environment preferred
  • Familiarity with CRM or ticketing systems preferred
  • Comfortable working across multiple tools and systems