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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-volume fulfillment center operations, including inventory accuracy, operational KPIs, and team leadership. Proven ability to drive results through effective communication, organizational skills, and experience in automation and change management.
Highest-signal resume keywords
Warehouse Management Systems (WMS)Operational KPIs ManagementTeam LeadershipBudgeting and Payroll ManagementChange Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Inventory AccuracyOperational StartupsAutomation ExperienceAdvanced Excel SkillsBasic Mathematical Calculations
Soft Skills
Strong Organizational SkillsExcellent Communication SkillsInterpersonal SkillsTime Management SkillsAbility to Work Under Pressure
Tools & Technologies
Material Handling EquipmentForklifts
Industry Keywords
B2CB2BSOP ComplianceAudit ReadinessGMP Adherence
About the role
Key responsibilities & impact- Manage day-to-day operations for the entire fulfillment center, including inbound flow, put away, outbound, B2C, B2B, and returns
- Lead and develop Area Managers, operations leads, and warehouse associates to deliver daily goals
- Set and maintain operational KPIs including warehouse location accuracy, dock to stock, outbound SLA, order productivity, and personnel productivity
- Oversee inventory accuracy and support ICQA quality assurance activities, including SOP compliance, audit readiness, and GMP adherence where required
- Manage budgeting and payroll for the operational P&L
- Schedule and staff according to plan
- Ensure operational success during new client launches
- Develop and coach Area Managers, Leads, and associates
- Partner with industrial engineering, solutions engineering, customer quality, and implementations teams
- Work with HR, Safety, Customer Service, and other Operations Leaders to drive results
- Address operational and personnel issues affecting the functional area
- Perform additional duties as assigned
Requirements
What you’ll need- Minimum 5 years experience in a high volume direct to consumer environment in a manager level role or higher
- Experience leading salaried teams of 5 salaried employees or more
- Experience leading teams of 60 non-exempt or more
- Experience running and leading a highly technical operation, including automation
- Experience working in a 200k sq ft facility or larger
- Experience leading or being a direct contributor in operational startups or change management projects
- Experience using Warehouse Management Systems (WMS) from a configuration and troubleshooting perspective
- Advanced knowledge of Excel
- Bachelor’s Degree or relevant experience
- Previous leadership experience
- Strong organizational and time management skills, driving tasks to completion
- Excellent communication and interpersonal skills; able to interact effectively with all levels of management and support teams
- Able to transport up to 20 lbs.
- Able to perform basic mathematical calculations
- Able to build solid, effective working relationships with others
- Able to constructively work under stress and pressure when faced with high workloads and deadlines
- Able to effectively use relevant material handling equipment (i.e forklifts)
- Able to express ideas clearly and convey necessary information
- Able to work in a Distribution center environment including exposure to varying heights, temperatures, and moderate and consistent noise levels
- Occasional non-standard work hours or overtime as business requires
Benefits
Comp & perks- Full-time employment
- Overtime opportunities as needed, including evenings and weekends