Operations Manager – OPEX

Stord

. Support launch readiness, go-live execution, and post-launch ramp-up at new or expanding fulfillment sites .

Posted 10/2/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational leadership within high-volume warehouse and fulfillment environments, focusing on training, coaching, and process improvement. Proficient in executing standard operational processes and fostering a culture of accountability and continuous improvement.

Highest-signal resume keywords

Operations ManagementTraining And CoachingWarehouse Management Systems (WMS)Lean And Six SigmaBilingual In English And Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ManagementTraining And CoachingWarehouse Management Systems (WMS)RF ScanningOperational ReportingProcess ImprovementStandard Operating Procedures (SOPs)Inventory ManagementLabor PlanningKPI Alignment

Soft Skills

Clear CommunicationProblem-Solving MindsetInfluencing SkillsOwnership And AccountabilityTeam Leadership

Tools & Technologies

ExcelGoogle SuiteWarehouse Execution Tools

Industry Keywords

High-Volume WarehouseFulfillmentECommerceDistribution CenterStartup LogisticsRapid Network Expansion

About the role

Key responsibilities & impact

Support launch readiness, go-live execution, and post-launch ramp-up at new or expanding fulfillment sites
Partner with site leadership to establish core processes, systems, and operating rhythms
Provide on-site support during critical launch and ramp periods to stabilize performance and reduce risk
Onboard and coach new Operations Managers and frontline leaders through hands-on training, shadowing, and feedback
Run shifts, lead stand-ups, and manage day-to-day execution when needed
Act as an interim Operations Manager during site openings, leadership transitions, or coverage gaps
Execute standard processes across inbound, outbound, inventory, quality, and labor planning
Reinforce execution discipline and alignment with operational KPIs
Identify execution gaps and partner with site leaders to address issues
Develop, refine, and deploy SOPs and training materials
Support process improvements that drive consistency, scalability, and operational efficiency
Track leader progress and provide feedback to site and regional leadership
Compile site performance recaps and ramp-up updates, including risks, wins, and next actions
Document visit outcomes and ensure handoffs and follow-ups after site visits
Foster a culture of ownership, accountability, and continuous improvement

Requirements

What you’ll need

5+ years of experience in a high-volume warehouse, fulfillment, or eCommerce environment
Previous experience as an Operations Manager or Senior Operations leader with direct reports
Strong track record of training, coaching, and developing warehouse leadership teams
Experience leading large hourly teams (60+ associates) and multiple salaried leaders
Working knowledge of WMS systems, RF scanning, and warehouse execution tools
Proficiency with Excel, Google Suite, and basic operational reporting
Clear communication and ability to influence across levels and functions
Hands-on, problem-solving mindset with a bias toward action
Comfort working in a distribution center environment with physical activity and non-standard hours
Willingness to work nights, weekends, and peak schedules during launches or ramp-ups
Bachelor’s degree in Operations, Supply Chain, Business, or equivalent experience
Willingness to travel frequently, up to approximately 75%, and remain on-site for multi-week assignments
Experience supporting new site launches or rapid network expansion (nice to have)
Background in startup or high-growth logistics environments (nice to have)
Lean, Six Sigma, or continuous improvement experience (nice to have)
Bilingual in English and Spanish (nice to have)

Benefits

Comp & perks

Frequent travel opportunities to fulfillment centers across the network
Hands-on training, shadowing, and real-time feedback
Opportunity to lead through influence, observation, and coaching
Exposure to new site launches, network expansion, and high-growth logistics environments