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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in warehouse management, including staffing, inventory accuracy, and operational efficiency. Proven ability to lead teams, develop staff, and maintain high standards of customer service and safety.
Highest-signal resume keywords
Warehouse Management System (WMS)Leadership ExperienceSupply Chain ManagementLEAN MethodologyCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Staffing Schedule ManagementInventory AccuracyPerformance Review ConductingData AnalysisProject Management
Soft Skills
Communication SkillsCoaching and MentoringProblem-SolvingRelationship BuildingChange Management
Tools & Technologies
Material Handling EquipmentMicrosoft OfficeWarehouse Storage Systems
Industry Keywords
Distribution EnvironmentOperational BudgetSafety StandardsCustomer ExperienceFood Grade Experience
About the role
Key responsibilities & impact- Manage multiple supervisors and hourly associates in a warehouse or small grouping of warehouses ranging from 30,000 to 600,000 square feet per building
- Plan, monitor and execute staffing schedules and adjust them as needed
- Manage inbound and outbound truck loading and unloading while maintaining warehouse organization and inventory accuracy
- Maintain daily productivity, customer service and safety standards
- Provide superior customer service and maintain professional, courteous relations with strategic partners
- Train, coach, mentor and develop staff; conduct performance reviews and provide career development opportunities
- Manage revenue and expenses against budget and track key performance indicators (KPIs)
- Communicate objectives, policies, procedures, safety methods and programs to operations staff
- Assist in delivering the facility-wide operational budget
- Assist with recruiting and strategic labor planning
- Establish and deliver safety, efficiency and quality targets
- Develop and deliver comprehensive peak-season strategies
- Collaborate with Stord’s Warehouse Excellence team to provide an unmatched customer experience
- Assist the General Manager with all activity within the fulfillment center and provide vision, direction and scalable processes
Requirements
What you’ll need- Bachelor's Degree in Supply Chain Management, Business or related field highly preferred
- At least 5-7 years of leadership experience in a warehouse or distribution environment
- At least 4 years of supervisory experience required
- Preferably experience in Supply Chain or Logistics
- Prior experience utilizing a Warehouse Management System (WMS), material handling equipment and/or various storage systems
- LEAN experience preferred
- Food Grade experience preferred
- Ability to deliver excellent customer service and develop mutually beneficial relationships with all partners
- History of growing responsibilities within a warehouse/distribution environment
- Ability to identify and understand problems, challenges and opportunities by analyzing and comparing data to reach a beneficial conclusion
- Ability to influence change management and operational performance from areas outside of direct control
- Ability to write reports, business correspondence and procedure manuals
- Ability to plan, organize and manage multiple projects and set priorities
- Ability to effectively present information and respond to questions from groups of managers, clients and the general public
- Ability to read, analyze and interpret policies and contracts
- Proficiency with Microsoft Office, including Word, Excel and PowerPoint