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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading enterprise systems and IT functions, with a strong focus on CRM, ERP, and HRIS management, data governance, and compliance frameworks. Proven ability to drive AI adoption and integrate business systems post-acquisition while managing a diverse IT team and collaborating with cross-functional leaders.
Highest-signal resume keywords
Enterprise Systems LeadershipCRM, ERP, HRIS ManagementData Governance and ComplianceAI Adoption and IntegrationCross-Functional Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Application ArchitectureMaster Data ManagementIdentity and Access ManagementEndpoint and Access ControlsSaaS Portfolio ManagementPrivacy Program ManagementIntegration PatternsIT OperationsBudget ManagementChange Management
Soft Skills
Executive CommunicationCross-Functional Change Management
Tools & Technologies
AI ToolsCorporate NetworkingDevice Lifecycle ManagementData Privacy FrameworksVendor Management
Certifications & Qualifications
GDPR ComplianceSOC 2ISO 27001
Industry Keywords
Business TechnologyCorporate ITInternational ExpansionAcquisition IntegrationPublic-Company Operations
Tech Stack
Tools & technologiesERPSwitching
About the role
Key responsibilities & impact- Elevate Stord's enterprise systems and IT function for a scaled, rapidly growing commerce-enablement and fulfillment company
- Own strategy, architecture, and roadmap for CRM, ERP, HRIS, CLM, Procurement, and Customer Success platforms
- Define integration and data-flow decisions, ownership models, architecture documentation, and business-impact prioritization
- Govern master data for customers, vendors, products, locations, and employees
- Establish data-quality frameworks and ensure canonical metrics are captured consistently in source systems
- Identify and rebuild high-friction processes across Finance, People, Legal, Support, and Operations
- Lead IT strategy and operations, including identity and access management, device lifecycle, end-user support, and corporate networking
- Own physical networks and device infrastructure across fulfillment and parcel sites, including scanners, printers, Wi-Fi, switching, routing, ISP circuits, and failover
- Stand up IT for new sites and countries according to Operations timelines
- Operate endpoint, identity, and access controls to Security-defined standards
- Ensure fast, complete onboarding and offboarding
- Own company-wide SaaS administration, contracts, licensing, access, renewals, utilization, consolidation, and vendor diligence jointly with Procurement
- Manage security and compliance reviews for new tooling, including AI tools, and administer company-wide AI platforms
- Operate privacy programs including GDPR, EU-U.S. Data Privacy Framework certification, records of processing, DSARs, retention schedules, and vendor DPAs until transition to GRC
- Enforce data residency, retention, deletion, access reviews, segregation of duties, and change control across business systems
- Provide audit and regulatory evidence from systems
- Drive AI adoption within IT and Business Operations and partner with other functions on AI-native processes
- Integrate acquired companies' business systems into Stord's stack and support technical and operational due diligence
- Lead and grow the IT and Enterprise Systems team, including an established Director of IT
- Report to the SVP of Product & Engineering and collaborate with senior leaders across Engineering, Data, Security, Finance, Revenue, People, Legal, and Operations
Requirements
What you’ll need- 10+ years leading enterprise systems, business technology, corporate IT, or a combined function, with direct budget and hiring ownership
- Experience owning a complex multi-system business technology ecosystem end to end, including CRM, ERP, and HRIS, through a migration or consolidation
- Experience running corporate IT as a proactive function at a fast-growing company, ideally through international expansion
- Experience owning IT for distributed physical sites, including floor networking, handheld devices, and connectivity
- Experience owning a company-wide SaaS portfolio alongside Procurement, with demonstrable consolidation and savings
- Experience running or materially supporting a privacy or compliance programme, such as GDPR, SOC 2, ISO 27001, or equivalent
- Experience integrating business systems following an acquisition
- Background in technology or tech-enabled businesses
- AI adoption experience inside an operating function, measured after implementation
- Working knowledge of current AI and agentic tooling landscape
- Deep fluency in enterprise application architecture, integration patterns, and master data management
- Solid grounding in IT operations, identity management, and endpoint and access controls
- Technical credibility to evaluate integration designs and work with senior engineers and the VP of Data
- Cross-functional change management and executive communication skills
- Experience with IPO readiness, public-company operations, SOX IT general controls, international expansion, physical operations, or acquisition integration is advantageous