Storio group

Customer Success Manager

• Translate business and campaign needs into clear technical designs across Braze
• Set up and maintain data flows, REST APIs, Webhooks, and connectors between data systems
• Build customized multichannel workflows, personalization logic, liquid templates, and audience segments
• Create real-time attributes, event metrics, and streaming audiences to activate in Braze
• Provide daily technical support, fix data issues, and help campaign teams solve complex edge cases
• Monitor campaign technical performance, email deliverability, and event processing integrity
• Write up-to-date technical documentation and integration diagrams for workflows
• Connect data pipelines directly to live campaigns to enable real-time customer experiences
• Improve email deliverability, inbox placement, and message health across European markets
• Contribute to cross-functional projects such as the Semantic Event Layer
• Identify technical improvements in data schemas and event payloads
• Share technical knowledge with CRM marketing teams

CRM Technology Specialist – 9-month FTC