Service Admin/Service Advisor

Stotz Equipment

. Greet and communicate with customers to schedule service appointments and review repair needs.

Posted 10/15/2026full-timeAvondale • Arizona • United StatesMid-LevelSenior💰 $26 - $30 per hourWebsite

About the role

Key responsibilities & impact

Greet and communicate with customers to schedule service appointments and review repair needs.
Check in customer equipment upon arrival and document details accurately.
Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
Communicate service status, cost estimates, and final invoices, including collecting payment for services rendered.
Work with technicians to quote service work accurately and ensure timely completion.
Maintain service department records, files, and information libraries.
Update customer profiles with equipment details, hours, and other work-order information.
Assist the Service Manager/Shop Foreman in controlling department expenses.
Assist in scheduling and coordinating internal and external technician training.
Support customer clinics, field days, and related promotional events.
Promote additional services and products to support customer needs.
Deliver excellent customer service to build long-term relationships and drive repeat business.

Requirements

What you’ll need

Strong customer service focus with excellent oral and written communication skills.
Highly organized, detail-oriented, and motivated with the ability to multi-task in a fast-paced environment.
Basic mechanical knowledge to communicate intelligently with customers about the repair process.
Computer proficiency, including Microsoft Word, Excel, and service management systems.
High integrity, reliability, and professionalism; strong team player with flexibility to adapt to changing priorities.
Able to work a varying work schedule/shift and be flexible.
Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.
Excellent time management skills to manage work orders in a high-volume shop.
Previous experience as a Service Advisor or in a customer-facing service role preferred.
High school diploma or equivalent required.
Associate’s or Bachelor’s degree in Business, Automotive/Diesel Technology, or related field preferred.
Regularly able to stand, sit, talk, hear, and use hands/fingers to operate a computer keyboard, telephone, and other service-related tools.
Close vision for reading service orders, invoices, and computer screens.
Hearing ability sufficient to communicate with customers and coworkers in person and over the phone.
Occasional lifting of up to 25 lbs. may be required.
Ability to bend, stoop, and reach as needed.
Successful applicants must complete a background check, including criminal history, and a drug screening before employment.
For certain positions, a valid driver’s license and clean driving record are required.

Benefits

Comp & perks

Profit Sharing Bonus Program
401(K) with 4% Company Match
Medical, Dental, Vision & Life Insurance
Paid Time Off, Sick Time & Company Holidays
Tuition Reimbursement & Apprenticeship Sponsorship
Technician Incentive Program
Employee Assistance Program (EAP)
Boot Voucher & Technician Tool Account
Company Vehicle (for qualifying roles)
Training through John Deere University
Eligible to join the John Deere Credit Union
Advancement Opportunities