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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR Administration and Customer Support, with a strong focus on Data Management accuracy and adherence to KPIs. Proficient in managing sensitive information and maintaining compliance with Strada Security Standards while effectively communicating with stakeholders.
Highest-signal resume keywords
HR Administration ExperienceFluent English, French, And ItalianData Management AccuracyStrong Communication SkillsMS Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data ManagementCustomer SupportHR AdministrationAttention To DetailKnowledge TransferTime RecordingSOC ControlsDocumentation ManagementIssue ReportingService Level Agreement (SLA) Adherence
Soft Skills
Strong CommunicationCustomer ServiceCollaborationFlexibilityIndependence
Tools & Technologies
MS OfficeExcelWordPowerPoint
Industry Keywords
Shared ServicesStrada Security StandardsInternational TeamBackground ChecksClient Queries
About the role
Key responsibilities & impact- Advise on client queries and issues using HR Administration expertise
- Perform Data Management or Customer Service activities according to the agreed calendar and KPIs
- Ensure Data Management is accurate and completed on time
- Respond to tickets and calls within SLA timescales and to a high standard
- Follow Detailed Working Instructions and identify documentation gaps or inconsistencies
- Support updates to Detailed Working Instructions when required
- Complete SOC Controls on time with the necessary evidence
- Conduct Knowledge Transfer sessions for client- and country-specific processes
- Report system issues and defects correctly and log tickets with required details and evidence
- Highlight deviations from the standard service scope to the Service Manager
- Handle sensitive and confidential information appropriately
- Complete learning objectives successfully
- Complete time recording accurately and on time
- Adhere to Strada Security Standards
- Contribute to team meetings and promptly raise issues with the Service Manager
- Stay current with Strada HR announcements and communications
- Build relationships with relevant lines of business
- Update internal stakeholders in a timely and accurate manner
- Participate in assigned projects and activities
Requirements
What you’ll need- Previous experience in HR Administration, Customer Support, Shared Services, or a similar environment is a strong advantage
- Fluent English (C1+), French (C1+), and Italian (C1+) are mandatory
- Additional languages are considered a plus
- Good knowledge of MS Office (Excel, Word, PowerPoint)
- Strong communication and customer service skills
- High attention to detail and ability to work accurately under deadlines
- Ability to work independently and collaboratively within an international team
- Flexibility to support a fast-paced global environment
- Availability to cover required work shifts and Bank Holidays, if needed
- Availability to work from the office as per Company Policy and as agreed with the Hiring Manager for standard languages, or occasional office presence for rare languages
- Current and future work authorization in the country where applying, without visa sponsorship by Strada
- Successful completion of applicable background checks, where permitted by law and appropriate for the role
Benefits
Comp & perks- Health coverage
- Wellbeing programs
- Paid leave (vacation, sick, parental)
- Retirement plans
- Learning opportunities
- Continuing education & training
- Competitive total rewards package
- Tremendous potential with a growing worldwide organization
- Hybrid work with office availability according to Company Policy and agreement with the Hiring Manager for standard languages
- Possibility of full remote work with occasional office presence for rare languages, according to Company Policy and agreement with the Hiring Manager