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Strada

Payroll Operations Services Manager

Strada

. Provide end-to-end oversight of payroll operations for assigned clients .

Posted 10/27/2026full-timeKochi • IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in payroll operations, including service delivery, operational controls, and compliance management. Capable of leading teams, managing projects, and driving continuous improvement initiatives within payroll processes.

Highest-signal resume keywords
Payroll Operations ExpertiseService Delivery ManagementRisk And Compliance ManagementProject ManagementPeople Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Payroll Change RequestsOperational ControlsContractual RequirementsSLA MonitoringKPI AnalysisFinancial ManagementProcess ImprovementRoot Cause AnalysisCapacity ManagementAutomation Implementation
Soft Skills
Relationship BuildingCommunicationCoachingCollaborationProblem Solving
Tools & Technologies
DashboardsOperational MetricsGovernance MaterialsService MetricsOperational Scorecards
Industry Keywords
Payroll Service DeliveryThird-Party ProvidersClient Service LeadersBusiness Continuity PlansSOC1 Audits

About the role

Key responsibilities & impact
  • Provide end-to-end oversight of payroll operations for assigned clients
  • Serve as the primary operational escalation point for payroll service delivery issues and high-impact service failures
  • Coordinate delivery teams, third-party providers, Client Service Leaders, and cross-functional stakeholders
  • Monitor payroll workload, critical processing activities, capacity, dependencies, risks, open items, service levels, and operational performance
  • Lead payroll status calls, client-event planning, governance meetings, operational reviews, and status calls
  • Build trusted relationships with key client contacts and coordinate client communications
  • Analyze dashboards, productivity data, operational metrics, open-item reporting, and service results
  • Prepare governance materials, service metrics, and operational scorecards
  • Develop and coordinate mitigation, recovery, corrective-action, and root-cause-analysis plans
  • Coordinate Errors and Omissions processes and mitigate financial and client impacts
  • Monitor SLA, KPI, contractual scope, risk, compliance, payroll controls, SOC1 audits, and Business Continuity plans
  • Oversee payroll Change Requests, including intake, scoping, estimates, testing, and implementation readiness
  • Manage payroll-specific projects when a dedicated project manager is not assigned
  • Identify and implement standardization, automation, global sourcing, demand reduction, capacity creation, and process improvement opportunities
  • Monitor variable charges, resource utilization, headcount, costs, time recording, project hours, and other financial drivers
  • Manage global sourcing partner performance and develop resource and staffing plans
  • Support estimation, sales, renewal, and growth activities with payroll operational expertise
  • Lead, coach, and develop payroll colleagues through performance management, succession planning, workload assignment, and capability building
  • Build cross-functional partnerships across Payroll, Tax, Treasury, Year-End, AMS, Implementation, Technology, Finance, Client Services, and third-party delivery teams

Requirements

What you’ll need
  • Current and future work authorization in the country where you're applying
  • No visa sponsorship required from Strada
  • Successful completion of applicable background checks
  • Ability to provide identity, education, employment, and potentially criminal history verification, global watchlist checks, credit reports, and/or drug testing
  • Payroll operations expertise
  • Knowledge of payroll service delivery, operational controls, contractual requirements, SLAs, KPIs, risk and compliance management
  • Experience with payroll change requests, projects, continuous improvement, financial and resource management, and people leadership

Benefits

Comp & perks
  • Health coverage
  • Wellbeing programs
  • Paid leave (vacation, sick, parental)
  • Retirement plans
  • Learning opportunities
  • Continuing education & training
  • Competitive total rewards package