Academic Coach

Strategic Education, Inc

. Serve as the primary contact for learners from matriculation through program completion .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in learner engagement and support, utilizing advanced coaching, critical thinking, and problem-solving skills to enhance learner success and persistence. Proficient in leveraging technology and analytics to optimize advising processes and facilitate academic planning.

Highest-signal resume keywords

Advanced Coaching SkillsCritical ThinkingProblem SolvingMicrosoft Office Suite ProficiencyExperience with Adult Learners

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Academic PlanningProgram AnalyticsBarrier RemovalIssue ResolutionCompletion StrategiesProgress MonitoringDocumentation Best PracticesResearch SkillsPersonalized SolutionsTrend Monitoring

Soft Skills

Excellent Communication SkillsRelationship BuildingMotivationMentoringFlexibility

Tools & Technologies

Software ApplicationsOutreach ProtocolsCasework SystemsSocial Media CommunicationPhone Communication

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)Doctoral Degree (Preferred for Doctoral Advisors)

Industry Keywords

Higher EducationLearner EngagementAdvising DisciplineAdult LearningUniversity Support Services

About the role

Key responsibilities & impact

Serve as the primary contact for learners from matriculation through program completion
Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring
Provide personalized interactions and outreach at key milestones and based on identified learner behaviors
Assist learners in developing academic plans aligned with program requirements, completion paths, and educational and career goals
Leverage tools, systems, software applications, program analytics, and outreach protocols to optimize advising engagement
Build relationships that encourage learner success and engagement
Help learners navigate program and plan changes, including Capella-initiated changes
Explore alignment of educational and financial plans with degree completion
Provide resources and refer learners to university support services
Assess learner needs and provide informed pathway options and personalized solutions
Proactively contact at-risk learners and address barriers affecting persistence, success, and completion
Coordinate with faculty, academic leadership, and learner-facing teams to resolve issues
Coach learners through disruptive life events and challenges
Communicate through phone, voicemail, chat, email, casework, and social media
Document learner interactions accurately according to departmental best practices
Serve as a subject matter expert on programs, processes, and policies
Monitor and communicate trends impacting learner persistence, success, and completion
Support development and training for faculty and staff
Identify program, process, and policy opportunities and gaps and help create solutions with stakeholders
Build professional relationships across the business
Participate in projects, initiatives, departmental training, and cross-functional training
Research issues and trends in other higher education institutions

Requirements

What you’ll need

Two to four years of professional experience using advanced coaching, critical thinking, and problem solving skills preferred
Experience working with adult learners and/or faculty preferred
Bachelor's degree from an accredited institution required
Master's degree from an accredited institution preferred
Doctoral degree from an accredited institution preferred for Doctoral Advisors
Excellent written and verbal communication skills
Foundational understanding of the advising discipline from educational and career perspectives
Ability to learn new computer software applications quickly
Proficiency in Microsoft Office Suite, including Word, Excel and Outlook
Must be flexible in work hours/schedule to accommodate learner needs
Must be able to spend significant time working at a computer and on the phone using a headset
Position may require work above and beyond 40 hours per week during peak periods
Must be able to travel 0–10% of time
Must be able to lift 20 lbs
Must be able to work more than 40 hours per week when business needs warrant
Regular, dependable attendance and punctuality are essential

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Flexible spending account (FSA)
Health savings account (HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay for eligible non-exempt employees