Academic Coach

Strategic Education, Inc

. Serve as the primary contact for learners from matriculation through program completion .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in learner coaching, mentoring, and academic planning while effectively utilizing tools and systems to enhance advising engagement and support learner success. Proficient in communication across various channels and adept at problem-solving in educational contexts.

Highest-signal resume keywords

Bachelor's DegreeCoaching SkillsMicrosoft Office Suite ProficiencyCommunication SkillsCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CoachingProblem SolvingAcademic PlanningProgress MonitoringBehavior-Based OutreachData AnalysisConflict ResolutionDocumentationTrend MonitoringSoftware Application Evaluation

Soft Skills

MotivationMentoringRelationship BuildingFlexibilityStress Management

Tools & Technologies

Advising SystemsProgram AnalyticsCommunication ChannelsSocial MediaCasework Software

Industry Keywords

Higher EducationAdult LearnersUniversity Support ServicesProgram CompletionEducational Goals

About the role

Key responsibilities & impact

Serve as the primary contact for learners from matriculation through program completion
Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue ownership, completion strategies, and progress monitoring
Provide personalized interactions, milestone outreach, and behavior-based outreach to help learners stay on track
Assist learners in developing academic plans aligned with program requirements and educational and career goals
Leverage tools, systems, software applications, program analytics, and outreach protocols to optimize advising engagement
Help learners navigate program and plan changes and understand Capella-initiated changes
Explore alignment of learners’ educational and financial plans with degree completion
Provide resources and refer learners to university support services
Proactively reach out to at-risk learners and address barriers affecting persistence, success, and completion
Coach learners through disruptive life events and challenges and provide situation-specific options
Respond through phone, voicemail, chat, email, casework, and social media
Document learner interactions accurately according to departmental best practices
Collaborate with faculty, chairs, academic leadership, and university partners on escalated situations and conflict resolution
Serve as a subject matter expert on university programs, processes, and policies
Monitor and communicate trends affecting learner persistence, success, and completion
Support development and training for faculty and staff
Identify program, process, and policy opportunities and gaps and help create solutions with stakeholders
Build trusted professional relationships across the business
Participate in projects, initiatives, departmental training, and cross-functional training
Research issues and trends in other higher education institutions

Requirements

What you’ll need

Bachelor's degree from an accredited institution required
Two to four years of professional experience using advanced coaching, critical thinking, and problem solving skills preferred
Experience working with adult learners and/or faculty preferred
Excellent written and verbal communication skills
Foundational understanding of the advising discipline from educational and career perspectives
Ability to communicate through a variety of channels/systems
Ability to evaluate and learn new computer software applications quickly
Proficiency in the Microsoft Office Suite, including Word, Excel and Outlook
Must be flexible in work hours/schedule in order to accommodate learner needs
Must be able to spend significant time working at a computer and on the phone using a headset
Must be able to travel 0-10% of time
Must be able to lift 20 lbs.
Must be able to work more than 40 hours per week when business needs warrant
Regular, dependable attendance and punctuality are essential functions of this job
Must effectively communicate both up and down the management chain
Must effectively cope with stressful situations
Strong mental acuity

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay for eligible non-exempt employees
Reasonable accommodation for the application process