Manager, Enrollment & Financial Operations

Strategic Education, Inc

. Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests .

Posted 10/19/2026full-timeRemote • United StatesMid-LevelSenior💰 $84,900 - $127,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial operations, including invoicing, reconciliation, and payment processing, while effectively managing teams and implementing process improvements through automation and AI tools.

Highest-signal resume keywords

Financial Data AnalysisPeople ManagementProcess DesignCross-Functional CollaborationAutomation Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial OperationsInvoicingReconciliationPayment ProcessingSOP DevelopmentProcess OwnershipDashboard DevelopmentData AnalysisPerformance MetricsOperational Risk Management

Soft Skills

Effective CommunicationCritical ThinkingProblem-SolvingAttention to DetailTeam Development

Tools & Technologies

AI ToolsReporting ToolsDashboard SoftwareFinancial SoftwareData Exchange Protocols

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Tuition AssistanceClient Benefit PoliciesQuality AssuranceBilling CyclesFinancial ControlsAudit ReadinessOperational PerformanceClient-Facing TeamsIntegration StandardsEducational Providers

About the role

Key responsibilities & impact

Lead the team responsible for reviewing, adjudicating, and processing student tuition assistance requests
Ensure approval decisions align with employer client benefit policies
Maintain and improve SOPs for the adjudication workflow
Oversee quality assurance for decision accuracy and policy compliance
Identify and escalate policy exceptions, edge cases, and systemic issues
Partner with Customer Success and Solutions Engineering on client benefit configurations
Oversee financial transactions, direct payments, and reimbursement processing
Own employer client invoicing and billing cycles, including platform fees
Manage revenue share billing to educational providers
Ensure enrollment financial data supports downstream payment operations
Maintain financial controls and audit readiness
Resolve billing disputes with Finance, Legal, and Account Management
Own educational-provider technical relationship components, including data exchange protocols, integration standards, and file/feed management
Ensure provider data is accurate, timely, and correctly formatted
Partner with Product and Engineering on provider data pipeline issues
Manage a team of analysts and operations specialists
Set performance expectations, coach employees, and support professional development
Build documented processes, dashboards, and tracking mechanisms
Define success metrics and SLAs for workflows
Implement AI tools and automation to modernize processes
Reduce operational risk by eliminating manual steps
Build dashboards for real-time visibility into operational performance and financial accuracy

Requirements

What you’ll need

3-6 years in operations, financial operations, or a related field with demonstrated end-to-end process ownership
Prior people management experience required
Bachelor's degree required
Equivalent combination of education and directly related experience may be considered
Financial data analysis including invoicing, reconciliation, and payment processing
Process design and SOP development
People management and team development
Cross-functional collaboration with Finance, Product, Engineering, Legal, and client-facing teams
Automation and AI tool implementation
Dashboard and reporting tool proficiency
High attention to detail and intolerance for process ambiguity
Must be able to travel occasionally if a business need arises
Must be able to meet critical thinking and problem-solving aspects aligned to job duties
Effective communication with co-workers
Must be able to work more than 40 hours per week when business needs warrant
Able to access information using a computer

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay for eligible non-exempt employees
Reasonable accommodations in accordance with ADA policies