WFE Operations Support Representative

Strategic Education, Inc

. Staff an inbound phone queue during established hours of operation .

Posted 10/23/2026full-timeRemote • United StatesMid-LevelSenior💰 $18 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service and technical support, effectively managing inbound communications and resolving issues while maintaining a calm demeanor under pressure. Familiarity with CRM systems and case management tools enhances the ability to track interactions and provide administrative support.

Highest-signal resume keywords

Call Center ExperienceCustomer Service ExperienceTechnical Issue ResolutionCRM ProficiencyStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportCase Management ToolsSoftware Applications ProficiencyPhone Systems ProficiencyAdministrative Support

Soft Skills

Verbal CommunicationWritten CommunicationMultitasking AbilityCalm Under PressureDependable Attendance

Tools & Technologies

SalesforceCRM Systems

Industry Keywords

Inbound Phone QueueLive Chat InteractionsTriageRequest TicketsStandard Operating Procedures

About the role

Key responsibilities & impact

Staff an inbound phone queue during established hours of operation
Monitor inbound email and Live Chat interactions during hours of operation
Provide direct support for students with a technical issue
Track all prospect and student interactions in CRM and email systems
Serve as first point of contact and direct users to the appropriate team/individual for service
Provide administrative support for platform processes and process exception requests as needed
Act as triage for general benefit and education questions
Help process request tickets and administrative activities

Requirements

What you’ll need

Call Center and customer service experience required
Proficiency with technology, especially computers, software applications and phone systems
Strong verbal and written communication skills
Ability to work on multiple tasks simultaneously, despite frequent interruptions
Able to learn and follow standard operating procedures and practices
Proficiency with using case management tools (Salesforce a plus)
Ability to solve technical issues via phone, email, and online tools
Ability to remain calm and courteous under pressure and navigate tense situations
Must be able to travel up to 10% of the time
Must be able to lift 25 lbs.
Must be able to work more than 40 hours per week when business needs warrant
Regular, dependable attendance and punctuality are essential functions of this job
Bachelor's Degree Preferred

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay for eligible non-exempt employees