Strategic Healthcare Programs (SHP)

Customer Support

• Provide Level 1 and 2 customer service via phone and email for SHP Home Health and Hospice web-based software and integrations
• Triage and escalate complex or high-priority technical issues
• Ensure timely and thorough follow-up on customer issues
• Manage support cases using the CRM system with detailed and professional documentation
• Utilize internal resources to advance skill development and consistency in client service standards
• Participate in special projects or cross-functional initiatives as assigned by the Support Manager
• Contribute to a positive, energetic, and culture-perpetuating team
• Adhere to HIPAA guidelines

Customer Support Specialist