Academic Coach

Strayer University

. Serve as the primary contact for learners from matriculation through program completion .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in learner coaching, mentoring, and academic planning to enhance student success and engagement. Proficient in utilizing software applications and analytics to optimize advising processes and support adult learners effectively.

Highest-signal resume keywords

Bachelor's DegreeCoaching SkillsMicrosoft Office Suite ProficiencyCommunication SkillsProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Academic PlanningProgram AnalyticsAdvising Discipline KnowledgeBarrier Removal StrategiesProgress Monitoring

Soft Skills

Critical ThinkingMotivationRelationship BuildingConflict ResolutionFlexibility

Tools & Technologies

Software ApplicationsOutreach ProtocolsCasework Systems

Industry Keywords

Adult LearnersHigher EducationLearner EngagementConfidential Information ManagementUniversity Support Services

About the role

Key responsibilities & impact

Serve as the primary contact for learners from matriculation through program completion
Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring
Develop academic plans aligned with program requirements and learners’ educational and career goals
Use tools, systems, software applications, program analytics, and outreach protocols to optimize advising engagement
Build relationships that encourage learner success and engagement
Provide outreach at key milestones and in response to learner behaviors
Help learners navigate program and plan changes
Explore alignment between educational and financial plans and degree completion
Provide resources and refer learners to university support services
Identify at-risk learners and mitigate barriers to persistence, success, and completion
Coach learners through disruptive life events and challenges
Communicate through phone, voicemail, chat, email, casework, and social media
Document learner interactions accurately according to departmental best practices
Collaborate with faculty, chairs, academic leadership, and learner-facing teams on escalated situations and conflict resolution
Serve as a subject matter expert on university programs, processes, and policies
Monitor and communicate trends affecting learner persistence, success, and completion
Support program, process, and policy training for faculty and staff
Identify opportunities and gaps and help create solutions with stakeholders
Build professional relationships across the business
Participate in projects, initiatives, departmental training, cross-functional training, and higher-education research

Requirements

What you’ll need

Bachelor's degree from an accredited institution required
Two to four years of professional experience using advanced coaching, critical thinking, and problem-solving skills preferred
Experience working with adult learners and/or faculty preferred
Excellent written and verbal communication skills
Foundational understanding of the advising discipline from educational and career perspectives
Ability to evaluate and learn new computer software applications quickly
Proficiency in Microsoft Office Suite, including Word, Excel and Outlook
Must be flexible in work hours/schedule to accommodate learner needs
Must be able to travel 0–10% of the time
Must be able to lift 20 lbs
Ability to manage sensitive and confidential information
Regular, dependable attendance and punctuality are essential

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax-saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay for eligible non-exempt employees