Academic Coach

Strayer University

. Serve as the primary contact for learners from matriculation through program completion .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $22 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in learner engagement and support, utilizing advanced coaching, critical thinking, and problem-solving skills to enhance learner success and completion. Proficient in managing diverse populations and addressing barriers to persistence through effective communication and relationship-building.

Highest-signal resume keywords

Bachelor's DegreeAdvanced Coaching SkillsCritical ThinkingMicrosoft Office Suite ProficiencyExperience with Adult Learners

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CoachingProblem SolvingProgress MonitoringAcademic PlanningData Analysis

Soft Skills

Excellent Communication SkillsConflict ManagementFlexibilityRelationship BuildingMotivational Skills

Tools & Technologies

Software ApplicationsProgram AnalyticsOutreach Protocols

Industry Keywords

Higher EducationLearner EngagementAdvising DisciplineDiverse Population Management

About the role

Key responsibilities & impact

Serve as the primary contact for learners from matriculation through program completion
Manage a pipeline of learners through coaching, motivation, mentoring, barrier removal, issue resolution, completion strategies, and progress monitoring
Help learners clarify decision points and identify solutions aligned with their motivations and goals
Provide personalized interactions and outreach at key milestones and in response to identified behaviors
Assist learners in developing academic plans aligned with program requirements and educational and career goals
Use tools, systems, software applications, program analytics, and outreach protocols to optimize advising engagement
Build relationships that encourage learner success, engagement, persistence, and completion
Monitor progress and proactively support at-risk learners
Identify and address barriers affecting learner persistence, success, and completion
Coordinate with faculty, academic leadership, and learner-facing teams to resolve learner issues
Coach learners through disruptive life events and challenges
Respond through phone, voicemail, chat, email, casework, and social media
Document learner interactions accurately according to departmental best practices
Serve as a subject matter expert on programs, processes, and policies
Monitor and communicate trends affecting learner persistence, success, and completion
Support development and training for faculty and staff
Identify program, process, and policy opportunities and gaps and help create solutions with stakeholders
Build professional relationships across the business
Participate in projects, initiatives, departmental training, and cross-functional training
Research issues and trends in other higher education institutions

Requirements

What you’ll need

Bachelor's degree from an accredited institution required
Two to four years of professional experience using advanced coaching, critical thinking, and problem solving skills preferred
Experience working with adult learners and/or faculty preferred
Excellent written and verbal communication skills
Foundational understanding of the advising discipline from educational and career perspectives
Proficiency in Microsoft Office Suite, including Word, Excel and Outlook
Ability to learn new computer software applications quickly
Ability to communicate through a variety of channels and systems
Ability to manage sensitive and confidential information
Ability to work effectively with a diverse population
Ability to manage conflict and challenging interactions
Must be flexible in work hours/schedule to accommodate learner needs
Must be able to spend significant time working at a computer and on the phone using a headset
Must be able to travel 0–10% of the time
Must be able to lift 20 lbs
Must be able to work more than 40 hours per week when business needs warrant
Regular, dependable attendance and punctuality are essential

Benefits

Comp & perks

Medical, dental, vision, life and disability plans
Well-being incentives
Parental leave
Paid time off
Certain paid holidays
Tax saving accounts (FSA, HSA)
401(k) retirement benefit
Employee Stock Purchase Plan
Tuition assistance
Entertainment and retail discounts
Overtime pay eligibility for non-exempt employees, if applicable
Equal opportunity and inclusive, collaborative culture