Solutions Consultant II – Trust & Safety

Stream Digital Services

. Run moderation onboarding end-to-end, including kickoff, policy design, configuration, testing, and go-live .

Posted 9/24/2026full-timeBoulder • Colorado • United StatesMid-LevelSenior💰 $100,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success and technical account management, with a strong focus on moderation onboarding, policy design, and project management. Capable of analyzing performance data and advocating for product improvements based on customer feedback.

Highest-signal resume keywords

Customer Success ManagementProject ManagementContent ModerationData AnalysisTechnical Account Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Policy DesignConfiguration ManagementData EvaluationOnboarding ProcessesContent ReviewIntegration SetupThreshold ManagementBlocklist CreationAutomated ActionsPerformance Metrics

Soft Skills

Excellent CommunicationAnalytical ThinkingProblem SolvingCollaborationTraining and Mentoring

Tools & Technologies

Dashboard ToolsReporting ToolsWebhook SetupConfiguration TemplatesInternal Runbooks

Industry Keywords

Trust & SafetyContent ModerationCommunity OperationsSaaSPolicy TaxonomiesHarm CategoriesPrecision/Recall TradeoffsCSAM ReportingDSACOPPA

About the role

Key responsibilities & impact

Run moderation onboarding end-to-end, including kickoff, policy design, configuration, testing, and go-live
Translate customer community guidelines into policies, harm categories, thresholds, blocklists, and automated actions
Partner with customer engineering teams on integration questions, webhook setup, and moderation events
Set go-live criteria and manage timelines and open items
Review flagged and missed content and diagnose false positives and false negatives
Adjust configuration to improve precision and recall
Investigate moderation escalations and drive issues to root cause with engineering
Turn account patterns into product feedback and advocate for product changes
Train moderators and Trust & Safety leads on the review queue, dashboard, rule builder, and reporting
Create onboarding playbooks, configuration templates, best-practice guides, tuning checklists, and internal runbooks
Support renewals and expansion through business reviews, usage narratives, and customer outcomes
Work with Sales and Solutions Engineering on late-stage deals, pilots, and proof-of-concepts
Feed the product roadmap with prioritized, evidence-backed customer needs
Document processes to help scale the customer function and accelerate new-hire ramp-up

Requirements

What you’ll need

3+ years in a customer-facing role at a technical or SaaS company
Experience in customer success, implementation, solutions consulting, technical account management, professional services, or Trust & Safety operations with external stakeholders
Comfortable being technical without being an engineer
Strong project management instincts
Ability to run several onboardings at once and track their status
Analytical approach and ability to evaluate performance with data
Excellent written and verbal communication
Willingness to review difficult content, including harassment, hate speech, NSFW imagery, and similar material
Based in or willing to relocate to the Boulder, CO area
Willingness to work 3 days per week in the Boulder office
Nice to have: direct Trust & Safety, content moderation, or community operations experience
Nice to have: familiarity with policy taxonomies, harm categories, precision/recall tradeoffs, appeals, and CSAM reporting obligations
Nice to have: working knowledge of DSA, OSA, COPPA, and EU AI Act
Nice to have: experience with chat, social, gaming, marketplace, or dating platforms
Nice to have: experience building enablement content or customer-facing documentation from scratch

Benefits

Comp & perks

19+ days of paid time off plus 10 paid holidays
Free health insurance for the employee and partial coverage for dependents
80% contribution coverage for health and 100% for dental and vision
401k contribution plan with 4% match
Fitness stipend
Company equity
Dog-friendly office
A Macbook Pro provided
A Learning and Development budget
Team lunches and plenty of snacks
RTD pass + free parking pass on Pearl Street
12 weeks paid parental leave for primary parents
Opportunity to attend or present to global conferences and meetups
Possibility to visit the office in Amsterdam