Stream Digital Services

Solutions Engineer

• Run moderation onboarding end-to-end, including kickoff, policy design, configuration, testing, and go-live
• Translate customer community guidelines into policies, harm categories, thresholds, blocklists, and automated actions
• Partner with customer engineering teams on integration questions, webhook setup, and moderation events
• Set go-live criteria and manage timelines and open items
• Review flagged and missed content and diagnose false positives and false negatives
• Adjust configuration to improve precision and recall
• Investigate moderation escalations and drive issues to root cause with engineering
• Turn account patterns into product feedback and advocate for product changes
• Train moderators and Trust & Safety leads on the review queue, dashboard, rule builder, and reporting
• Create onboarding playbooks, configuration templates, best-practice guides, tuning checklists, and internal runbooks
• Support renewals and expansion through business reviews, usage narratives, and customer outcomes
• Work with Sales and Solutions Engineering on late-stage deals, pilots, and proof-of-concepts
• Feed the product roadmap with prioritized, evidence-backed customer needs
• Document processes to help scale the customer function and accelerate new-hire ramp-up

Solutions Consultant II – Trust & Safety