Client Relations Manager

Streamline Corporate

. Drive profitable growth across Streamline’s existing client accounts .

Posted 9/16/2026full-timeEdinburgh • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account development and strategic account management, with a strong focus on relationship-building and commercial growth. Proficient in utilizing CRM systems like HubSpot to manage client interactions and drive profitable outcomes.

Highest-signal resume keywords

Account DevelopmentStrategic Account ManagementB2B SalesCRM Systems (HubSpot)Relationship-Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account Expansion PlansCommercial DevelopmentOpportunity QualificationData AnalysisSales Pipeline Management

Soft Skills

Strong CommunicationRelationship-BuildingOrganisational SkillsAnalytical SkillsProactive Outbound Sales

Tools & Technologies

HubSpot

Industry Keywords

Customer SuccessMerchandiseApparelBrandingRetailMarketingEmployee Engagement

About the role

Key responsibilities & impact

Drive profitable growth across Streamline’s existing client accounts
Own the commercial development of assigned accounts through Account Expansion Plans (AEPs)
Identify new stakeholders, departments, locations, categories and requirements
Create qualified commercial opportunities and increase gross profit, account value and strategic penetration
Develop opportunities until the client need, stakeholder, commercial potential, indicative scope, timing and next steps are sufficiently clear
Hand opportunities to KAMs for quotation, sourcing, order management and delivery
Remain accountable for strategic account and AEP progress without routine project administration
Manage AEPs with revenue, gross profit and strategic growth objectives
Identify whitespace and increase Streamline’s share of client spend
Build relationships with existing contacts and engage new influencers, decision-makers and buying teams
Conduct outbound activity and lead discovery conversations
Qualify and prioritise opportunities and maintain an active pipeline
Collaborate with KAMs on opportunity handover and account-development actions
Escalate material barriers to the Head of Sales
Analyse account data for trends, gaps, opportunities, risks and share-of-wallet potential
Lead or support strategic client reviews and present growth opportunities
Maintain accurate client, stakeholder, AEP and opportunity information in HubSpot

Requirements

What you’ll need

Proven experience in account development, strategic account management, customer success or B2B sales
Track record of growing existing customers
Strong commercial judgement and ability to identify whitespace and turn client conversations into qualified opportunities
Excellent relationship-building, discovery, questioning, presentation and proactive outbound-sales skills
Confidence engaging stakeholders at different levels and influencing colleagues without formal authority
Strong organisation, prioritisation and analytical skills
Ability to manage multiple strategic accounts
Results-focused, accountable and detail-conscious
Strong written and verbal communication
Experience with CRM systems, ideally HubSpot
Interest in merchandise, apparel, branding, retail, marketing and employee engagement
Excellent communication and interpersonal skills at all levels
Ability to manage time and workload efficiently
Willingness to do whatever it takes to get the job done

Benefits

Comp & perks

Compensation dependent on experience
Hybrid working arrangement