Streamline Corporate

Account Manager

• Nurture and expand strategic client relationships within the merchandise and clothing industry
• Serve as the primary point of contact for a portfolio of key accounts
• Maintain proactive client communication through face-to-face meetings, video calls, and phone calls
• Develop tailored account plans aligned with client needs and priorities
• Serve as a trusted advisor and provide consultative merchandise and clothing solutions
• Meet or exceed sales targets and goals for key accounts
• Sell company offerings to existing clients while tracking spend and margin performance against budget
• Execute phone-based sales, selling conversations, quotation follow-ups, and sales opportunity maximisation
• Prevent unnecessary Business Development engagement with already-converted clients
• Support negotiation and retendering of contracts and agreements
• Ensure contracts and agreements are adhered to and renewed
• Grow the sales pipeline through consistent lead-measure activity
• Use Quote Handover and Order Handover processes
• Prepare reports on key account performance, sales forecasts, and activity
• Analyse account performance data to identify trends, opportunities, and improvements
• Collaborate with Account Executives, Marketing, Business Development, Commercial, and Warehouse teams
• Stay updated on industry trends and best practices
• Review product mix and propose relevant changes

Key Account Manager

• Drive profitable growth across Streamline’s existing client accounts
• Own the commercial development of assigned accounts through Account Expansion Plans (AEPs)
• Identify new stakeholders, departments, locations, categories and requirements
• Create qualified commercial opportunities and increase gross profit, account value and strategic penetration
• Develop opportunities until the client need, stakeholder, commercial potential, indicative scope, timing and next steps are sufficiently clear
• Hand opportunities to KAMs for quotation, sourcing, order management and delivery
• Remain accountable for strategic account and AEP progress without routine project administration
• Manage AEPs with revenue, gross profit and strategic growth objectives
• Identify whitespace and increase Streamline’s share of client spend
• Build relationships with existing contacts and engage new influencers, decision-makers and buying teams
• Conduct outbound activity and lead discovery conversations
• Qualify and prioritise opportunities and maintain an active pipeline
• Collaborate with KAMs on opportunity handover and account-development actions
• Escalate material barriers to the Head of Sales
• Analyse account data for trends, gaps, opportunities, risks and share-of-wallet potential
• Lead or support strategic client reviews and present growth opportunities
• Maintain accurate client, stakeholder, AEP and opportunity information in HubSpot

Key Account Manager

Client Relations Manager