Key Account Manager

. Nurture and expand strategic client relationships within the merchandise and clothing industry .

Posted 9/25/2026full-timeEdinburgh • United KingdomMid-LevelSenior💰 £45,000 - £50,000 per yearWebsite

Key responsibilities & impact

Nurture and expand strategic client relationships within the merchandise and clothing industry
Serve as the primary point of contact for a portfolio of key accounts
Maintain proactive client communication through face-to-face meetings, video calls, and phone calls
Develop tailored account plans aligned with client needs and priorities
Serve as a trusted advisor and provide consultative merchandise and clothing solutions
Meet or exceed sales targets and goals for key accounts
Sell company offerings to existing clients while tracking spend and margin performance against budget
Execute phone-based sales, selling conversations, quotation follow-ups, and sales opportunity maximisation
Prevent unnecessary Business Development engagement with already-converted clients
Support negotiation and retendering of contracts and agreements
Ensure contracts and agreements are adhered to and renewed
Grow the sales pipeline through consistent lead-measure activity
Use Quote Handover and Order Handover processes
Prepare reports on key account performance, sales forecasts, and activity
Analyse account performance data to identify trends, opportunities, and improvements
Collaborate with Account Executives, Marketing, Business Development, Commercial, and Warehouse teams
Stay updated on industry trends and best practices
Review product mix and propose relevant changes

What you’ll need

Experienced Key Account Manager
Commercially astute
Experience managing and growing high-value client portfolios
Experience in merchandise and clothing, or relevant client industries including universities, legal, financial and professional services
Ability to build and nurture strategic client relationships
Consultative sales and solution-selling capability
Ability to meet weekly target of 10–20 connected phone calls
Ability to meet weekly target of 3–8 completed meetings
Experience logging client interactions and sales pipeline in HubSpot
Ability to meet or exceed sales targets and account goals
Experience tracking client spend, budgets, and margin performance
Experience executing phone-based sales and following up quotations
Contract negotiation, retendering, renewal, and compliance experience
Ability to analyse account performance data
Ability to collaborate with internal teams
Knowledge of industry trends and best practices
Commitment to continuous professional development

Comp & perks