Customer Success Manager

Streamline Healthcare Solutions

. Manage multiple customer accounts and understand customer needs and priorities .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer accounts and projects, ensuring high customer satisfaction and retention. Possesses strong leadership, communication, and problem-solving skills, particularly within the Behavioral Healthcare or Electronic Medical Records domains.

Highest-signal resume keywords

Customer Success ManagementProject ManagementChange ManagementLeadership SkillsBehavioral Healthcare Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementChange ManagementCustomer Account ManagementProduct ConsultationCustomer Satisfaction Measurement

Soft Skills

Interpersonal SkillsEffective CommunicationCritical ThinkingProblem SolvingTeam Building

Industry Keywords

Behavioral HealthcareElectronic Medical RecordsCustomer RetentionCustomer Needs AssessmentSales Facilitation

About the role

Key responsibilities & impact

Manage multiple customer accounts and understand customer needs and priorities
Manage projects to ensure deliverables are met
Conduct regular meetings to stay up to date with customer needs
Provide product and industry consultation
Facilitate timely access to needed resources
Facilitate sales of added functionality and modules to increase customer efficiency
Communicate and meet frequently with product managers, developers, testers, and other internal staff
Maintain customer retention
Achieve a customer satisfaction rating of 85% or greater

Requirements

What you’ll need

Bachelor's degree or higher in a related field
Prior experience as a Customer Success Manager is desirable
Experience in Project Management and Change Management
Leadership and Team Building Skills
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred
Excellent interpersonal skills and effective written and oral communication skills
Innovative
Critical thinking and problem solving abilities
Willingness to travel up to 20%
Willingness to work alternate schedules, as required
Employment visa sponsorship is not available for this position

Benefits

Comp & perks

Competitive compensation and benefits packages
Flexible work environment
Opportunities for growth and continued learning
Workplace where individual contribution is valued and recognized