Streamline Healthcare Solutions

Customer Success Manager

• Manage multiple customer accounts and understand customer needs and priorities
• Manage projects to ensure deliverables are met
• Conduct regular meetings to stay up to date with customer needs
• Provide product and industry consultation
• Facilitate timely access to needed resources
• Facilitate sales of added functionality and modules to increase customer efficiency
• Communicate and meet frequently with product managers, developers, testers, and other internal staff
• Maintain customer retention
• Achieve a customer satisfaction rating of 85% or greater

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Customer Success Manager