IT Manager

Streamside Parks

. Maintain WiFi support, management, and connectivity standards across all parks .

Posted 9/18/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in IT management and technology operations, with a focus on vendor management, network infrastructure, and multi-location support. Proven ability to implement and drive adoption of innovative technology solutions that enhance guest experiences and streamline operations.

Highest-signal resume keywords

IT ManagementVendor ManagementNetwork InfrastructureTechnology RolloutAI Tool Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

VoIP ManagementHardware ManagementData IntegrityRole-Based Access PoliciesMFA/SSO ImplementationIncident ResponseAutomation OpportunitiesIntegration OpportunitiesTechnology Roadmap MaintenanceMulti-Location Operations Support

Soft Skills

Strong CommunicationLeadership Presentation

Tools & Technologies

Property Management SystemsSlackAI ChatbotVoice AssistantSMS/Texting Capability

Industry Keywords

HospitalityOutdoor/LodgingRetailTechnology EnablementCompliance

Tech Stack

Tools & technologies

Cyber SecurityVoIP

About the role

Key responsibilities & impact

Maintain WiFi support, management, and connectivity standards across all parks
Oversee VoIP phone infrastructure, including upgrades, standards, and ongoing management
Establish and enforce hardware standards for park and corporate environments
Define and manage IT support and escalation paths for park-level technology issues
Support employee technology setup after HR Compliance initiates onboarding
Manage relationships and performance accountability for technology vendors
Ensure data integrity and consistency across core platforms
Manage vendor renewals, service-level agreements, technology stack decisions, and contract negotiations with the COO
Coordinate technology support for newly acquired parks and team members
Administer and expand Slack workflows and email platform standards
Lead call center and AI chatbot/voice assistant initiatives
Own mobile app rollout, vendor coordination, marketing coordination, park onboarding, and ongoing management
Identify and evaluate technology opportunities that improve the guest experience
Maintain two-way SMS/texting capability across park properties
Partner with HR Compliance on access protocols and resolve post-onboarding employee access issues
Implement role-based access policies, MFA/SSO, and password management standards
Monitor third-party system access and maintain cybersecurity awareness practices
Handle incident response and staff notification
Support AI tool implementation, research use cases, pilot platforms, and drive adoption
Maintain the technology roadmap with the COO
Identify automation and integration opportunities
Partner with the COO on emerging technology initiatives

Requirements

What you’ll need

5+ years in IT management, technology operations, or technology enablement roles
Experience supporting multi-location operations; hospitality, outdoor/lodging, or retail environments preferred
Proven vendor management and technology rollout experience
Familiarity with property management systems, communication platforms (Slack), and guest-facing technology
Exposure to AI tools and a track record of driving adoption of new technology
Strong communicator — comfortable presenting to leadership and working directly with park staff
Hands-on experience with network infrastructure, VoIP, and hardware management