Streamside Parks

Manager

• Own district-level KPIs including revenue, occupancy, NOI, and guest satisfaction across a portfolio of 6–10 RV parks
• Drive Property Managers to hit budget and performance targets at each property
• Review individual park performance and identify underperformance early, then course-correct
• Manage revenue and expenses, revenue collection and reconciliation, and financial reporting across the district
• Enforce brand, operational, security, safety, and compliance standards through regular site visits and audits
• Oversee property maintenance, cleanliness, and capital improvement needs
• Serve as the link between park-level execution and marketing, finance, CapEx/facilities, HR, and IT
• Establish operating rhythms with Property Managers through check-ins, reporting cadences, and review cycles
• Ensure budget processes, marketing campaigns, and company initiatives are executed on schedule
• Mentor Property Managers and their teams; support hiring, training, and succession planning
• Foster accountability and continuous improvement across the district
• Maintain high service standards and address escalated guest concerns
• Use guest feedback to drive operational improvements
• Provide leadership with regular updates on district performance, risks, and initiatives
• Communicate company goals and standards to park-level teams

District Manager

Operations

• Lead, manage, and develop all Regional and District Managers, and through them, Property Managers and park teams portfolio-wide
• Build a high-performing operations team through hiring, mentoring, and succession planning
• Develop and execute operational strategy aligned with company growth objectives
• Own portfolio-wide KPIs including revenue, occupancy, NOI, and guest satisfaction
• Maintain visibility into district- and park-level performance to identify systemic issues and course-correct
• Own budget performance and ensure efficient resource use and achievement of financial targets
• Review financial performance and ensure accurate reporting and rent/revenue collection portfolio-wide
• Identify and implement best practices, process improvements, and operational efficiencies
• Ensure compliance with industry regulations, safety protocols, and company standards
• Enforce brand standards across the portfolio
• Align park-level execution with marketing, finance, CapEx/facilities, HR, and IT
• Establish operating rhythms with Regional and District Managers through check-ins, reporting cadences, and review cycles
• Drive company-wide initiatives to successful implementation at the park level
• Ensure guest needs are consistently met and exceeded; analyze feedback to drive service improvement
• Provide senior leadership with regular updates on portfolio performance, risks, and initiatives
• Communicate company goals and standards through management levels to park teams

Director of Operations

IT Support

• Maintain WiFi support, management, and connectivity standards across all parks
• Oversee VoIP phone infrastructure, including upgrades, standards, and ongoing management
• Establish and enforce hardware standards for park and corporate environments
• Define and manage IT support and escalation paths for park-level technology issues
• Support employee technology setup after HR Compliance initiates onboarding
• Manage relationships and performance accountability for technology vendors
• Ensure data integrity and consistency across core platforms
• Manage vendor renewals, service-level agreements, technology stack decisions, and contract negotiations with the COO
• Coordinate technology support for newly acquired parks and team members
• Administer and expand Slack workflows and email platform standards
• Lead call center and AI chatbot/voice assistant initiatives
• Own mobile app rollout, vendor coordination, marketing coordination, park onboarding, and ongoing management
• Identify and evaluate technology opportunities that improve the guest experience
• Maintain two-way SMS/texting capability across park properties
• Partner with HR Compliance on access protocols and resolve post-onboarding employee access issues
• Implement role-based access policies, MFA/SSO, and password management standards
• Monitor third-party system access and maintain cybersecurity awareness practices
• Handle incident response and staff notification
• Support AI tool implementation, research use cases, pilot platforms, and drive adoption
• Maintain the technology roadmap with the COO
• Identify automation and integration opportunities
• Partner with the COO on emerging technology initiatives

District Manager

Director of Operations

IT Manager