Customer Success Manager

Street Group

. Immerse yourself in the company and build knowledge of the evolving product .

Posted 10/7/2026full-timeManchester • United KingdomMid-LevelSenior💰 £33,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success within the tech/SaaS industry, focusing on delivering exceptional customer experiences and driving client success through effective communication and problem-solving. Proficient in identifying growth opportunities and implementing customer-focused solutions.

Highest-signal resume keywords

Customer Success ManagementTechnical SupportCommunication SkillsSaaS ExperienceOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Attention to DetailMotivated Self-StarterProblem-SolvingCollaboration

Industry Keywords

Customer ExperienceClient SuccessUpsellingProduct EcosystemFeedback Management

About the role

Key responsibilities & impact

Immerse yourself in the company and build knowledge of the evolving product
Ensure feedback flows from Customer Success to relevant business and product teams
Support clients to achieve great results with Street.co.uk
Proactively ensure existing clients get the most out of the software
Collaborate with sales and technology teams to design and implement customer-focused product features
Implement creative solutions to proactively resolve potential customer issues
Provide exceptional technical support via phone and email
Upsell additional products to existing clients
Plan your diary and workshops autonomously
Help customers navigate the system and drive client success
Identify opportunities for growth and long-term value across Street Group's product ecosystem

Requirements

What you’ll need

Background in Customer Success, ideally within the tech/SaaS space
Passion for providing a first-class customer experience
Excellent written and verbal communication skills
Fluency in written and spoken English
Dependable, motivated self-starter able to work independently
Inner drive to grow a company in a rapid-growth period
Highly organised with exceptional attention to detail
Candidates must be eligible to live and work in the UK
Ability to perform the specified work

Benefits

Comp & perks

Hybrid-working - you can work from home up to 3 days per week
£1000 towards a holiday after your first year with the team (tax covered)
Culture that supports development and encourages growth
£500 yearly L&D budget
Paid birthday leave
2 paid volunteering days
Enhanced maternity, paternity & adoption pay
Mental health & well-being support via Health Assured
Regular well-being initiatives
Flexible working hours
Public transport season ticket loans
Paid menopause leave
Holiday buying scheme
Company and team off-sites, events and happy hours
Cycle to work scheme
Electric car salary sacrifice scheme
Climate-positive company
Comfortable, relaxed office space with office dogs welcome
Fully stocked fridge and beers or alternative every Friday afternoon
Opportunity to work on cutting-edge technology