Family Engagement Specialist

Stride, Inc.

. Deliver customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement .

Posted 9/17/2026full-timeRemote • North Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer support, onboarding, and engagement strategies while effectively utilizing student information systems and Microsoft Office tools. Strong organizational skills and attention to detail are essential for managing multiple priorities and ensuring effective communication with families and school staff.

Highest-signal resume keywords

Customer Support ExperienceStudent Information SystemsMicrosoft Excel ProficiencyOrganizational SkillsVerbal Communication Abilities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOnboardingTechnical SupportAttendance GuidanceDocumentationData Management

Soft Skills

Time ManagementAttention to DetailProblem-SolvingPeer Support

Tools & Technologies

PowerSchoolMicrosoft WordMicrosoft Outlook

Industry Keywords

School SystemsFamily EngagementStudent EngagementBackground Check

About the role

Key responsibilities & impact

Deliver customer support via phone, chat, and email to students, families, and school staff, focusing on onboarding and engagement
Welcome new families and guide them through account setup, platform navigation, and orientation resources
Assist with login and password resets, platform access, and basic technical support
Provide attendance guidance and emphasize daily participation and engagement
Identify and contact students or families showing early signs of disengagement or irregular attendance
Conduct follow-up calls or messages during the initial weeks of enrollment
Document interactions and support cases in PowerSchool
Apply knowledge of school systems, policies, and procedures to resolve requests
Track and share customer feedback and recurring issues with school leadership
Provide informal peer support by sharing resources and demonstrating problem-solving approaches
Assist leadership and the Family Engagement Coordinator with onboarding, peer coaching, and refresher training

Requirements

What you’ll need

Must reside in North Carolina
High School Diploma
One (1) year of relevant customer support work experience
Equivalent combination of education and experience
Ability to clear required background check
Strong organizational and time management skills
Excellent written and verbal communication abilities
Proficiency in Microsoft Excel, Word, and Outlook
Experience with student information systems or similar databases
Strong attention to detail and ability to manage multiple priorities

Benefits

Comp & perks

Reasonable accommodations for individuals with disabilities
Equal opportunity employment and protected veteran/individuals with disabilities status
At-will employment governed by the law of the state where the employee works