Service Delivery Advisory – Employee Experience

Stridepath Consulting

. Lead current-state reviews and Review & Recommend engagements across HR service delivery processes and ServiceNow HRSD .

Posted 10/27/2026full-timeRemote • Florida • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in HR operations and transformation, with a strong focus on ServiceNow HRSD implementations and AI-powered employee experiences. Capable of shaping service delivery models, guiding organizational change management, and facilitating design thinking sessions.

Highest-signal resume keywords

ServiceNow HRSD ImplementationAI-Powered Employee ExperiencesHR TransformationDesign ThinkingEmployeeWorks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HR OperationsHR TechnologyServiceNow Certified System AdministratorCertified Implementation Specialist - HRAI Readiness StrategiesKPI DefinitionGovernanceContinuous ImprovementOnboarding PracticesOffboarding Practices

Soft Skills

Relationship BuildingFacilitationCollaborationCuriosityCandid Communication

Tools & Technologies

ServiceNowEmployeeWorksNow AssistEmployee Center ProLifecycle Events

Certifications & Qualifications

ServiceNow Certified System AdministratorCertified Implementation Specialist - HREmployeeWorks Certification

Industry Keywords

HR Service DeliveryChange ManagementEmployee ExperienceProofs of ConceptInnovation Outcomes

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead current-state reviews and Review & Recommend engagements across HR service delivery processes and ServiceNow HRSD
Partner with HR leaders to shape service delivery models, including service tiers, case and topic structure, service levels, shared services, and intake channels
Bring leading practices for onboarding, leave, offboarding, and other key employee moments
Define appropriate roles for core HCM platforms and ServiceNow HRSD and identify opportunities to simplify the HR application landscape
Shape roadmaps and prioritized backlogs aligned with organizational priorities, go-lives, and ServiceNow release cadences
Define and guide AI-powered conversational employee front-door experiences with EmployeeWorks
Assess AI readiness across data, knowledge, content, and governance and establish responsible AI practices
Identify and prioritize high-value AI use cases across HR, workplace, and enterprise services
Advise on AI value, consumption, spend, and token usage in relation to business impact
Guide organizational change management for AI-powered employee experiences
Explore emerging ServiceNow and AI capabilities, including agentic and autonomous workforce solutions
Facilitate design thinking and experience design sessions
Shape proofs of concept and pilots and collaborate on reusable frameworks, accelerators, and thought leadership
Contribute to RFP responses, discovery conversations, and scoping workshops
Facilitate governance and continuous improvement conversations with customer leadership
Define success criteria and KPIs and use service data to demonstrate value delivered
Deliver assessments, multi-year roadmaps, AI readiness strategies, operating model guidance, innovation outcomes, value frameworks, and scoping insights

Requirements

What you’ll need

Around 8 or more years of experience in HR operations, HR transformation, or HR technology, including meaningful hands-on experience with ServiceNow HRSD
Experience guiding customers through HRSD implementations, optimization efforts, or advisory engagements
Plan to acquire ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist - HR (CIS-HR) during first 180 days
Familiarity with Employee Center Pro, Lifecycle Events, and Journeys
Hands-on experience with, or a strong interest in, EmployeeWorks (formerly Moveworks), Now Assist, and agentic AI
EmployeeWorks or ServiceNow AI certifications are a strong plus
Experience in design thinking, experience design, or shaping proofs of concept
Comfort building relationships with senior leaders and facilitating engaging workshops
Curious, collaborative mindset and confidence to share a candid point of view in a supportive way
Willingness to travel as customer needs require, up to 50%
Must be authorized to work in the United States; sponsorship question is included in the application